First Internet Bank Mobile

★★★★★ Mobile check deposit is the feature I've been hoping for. Edit: why is biometric sign in gone?

★★★★★ We've used this bank since it opened in 1999. The app is easy to use, but I dislike the low limits allowed for deposits and payments.

★★★★★ Great mobile app for basically every banking need. Mobile deposits, mobile transfers, and other features work well and FirstIB customer service is great.

★★★★★ Works well but check recognition is an issue as others have stated and fingerprint sign in option mysteriously disappears after a few rounds.

★★☆☆☆ This used to be a very good app for my purposes, which consist almost exclusively of using it to deposit checks. But they took what I'd consider a 5-star app and nerfed it down to 1 star in some feeble and poorly designed attempt to make it easier to use. The issues: you need to take pictures of both sides of the check to deposit it, which is fine. However, some time ago they changed it to take the picture automatically as soon as it detects the check is in frame, whether you want it to or not. And so it does, poorly and out of focus. But you can't tell for sure if it's out of focus, because at the same time they made that change, they also disabled zoom when reviewing the image, so all you see is a 1-inch thumbnail that's impossible to read. Then it asks you think like "are you sure you can read the date on this picture?" To which the correct answer would be "no, it's a thumbnail with unreadable 0.25 mm letters on it," but of course you can only keep it or try again. Retaking the picture results in the same problem over and over again, so you just have to submit a probably-bad picture that it's AI can't interpret and hope that maybe the blurry mess can be interpreted by a human at some point and not get rejected. I've used this app on two phones, including my current Pixel 3a, which has a pretty nice camera, and both issues persist. I submitted feedback about the app directly to First IB when this change was first made. It's been quite some time since then, and they have made no attempt to fix it.

★★☆☆☆ Updated 6/17/2025 New version of the app is horrible. Bill pay is gone. *More" screen is blank. No transfer options, either internal or e.g. Belle. Check deposit is gone. And what's with the "delete account data" on the bottom menu bar? This removed about 90% of what I need and use regularly in an online banking app.