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Amazing customer service, Nimi was very helpful and sorted my issue quickly
★★★★★Jagoda Kuczkowska· Feb 13, 2026
Thank you Rishabh for helping me today sorting new meter you were very kind with great customer service
★★★★★Jez W· Jun 17, 2026
Excellent 24hr Customer Service! I've been asking my 'O'ld 8-legged supplier to upgrade my S1 smart meter to S2 for years to no avail. Quick chat with Abdul and Ha young at Fuse, and it's booked!
★☆☆☆☆Andy Slack· Sep 2, 2025
Terrible app, terrible company! They could not process a simple meter reading after several attempts. Random messages days later, some saying successful, some saying failed! Fuse are incapable of processing even the most basic of energy supply requirements! EDIT Rather than respond to bad reviews on here, please fix the issue with your app! Today I've had more alternating messages about readings failed/accepted!
★☆☆☆☆Matt King· Dec 12, 2025
Garbage. Not a patch on my previous supplier. Chat function is too delayed, and the data isn't presented well. And lastly: Typos! Argh! They seem to be everywhere.
★★☆☆☆David Hanwell· Oct 1, 2025
Poorly designed, frustrating to use. You _can_ use it to submit photos of meters (not actually readings), but there are a frustrating number of steps involved. It purports to show you records of past reading submissions, but many are absent, leaving you unsure whether the meter photo has been either received or correctly interpreted.
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