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Txu is a quality reliable electric company. Name brand knows best, yes txu has been known for yrs n yrs, they have a couple options if you need something specific for your households' usage. there are several agencies in TX that work with taxi to help aid in paying a bill once in a blue moon. It helped when I got in a spot. Thanks txu for being so reliable and being a household name since I was a teenager that's just in my lifetime.
★★★★★O.T. Haygood, Jr· Jun 5, 2025
Has greatly improved service to customers. The savings & special cost savings offers have saved me lots of money over the years.
★★★★★Amanda Mason· Mar 13, 2026
The app is wonderful easy to navigate, easy to pay your bill convintaly and monitor your energy I would give it 8 stars if I could. 🌟 💫💫💫💫💫💫💫
★★★★★Macie Jackson· Nov 27, 2025
Keeps me up to date with all the things that's going on with my electricity at the house a minute by minute it's a good it's a good app
★☆☆☆☆Beulah Monette· Mar 10, 2026
Tried several times for 2 days, and it would not let me into my account to change password to pay my bill.
★☆☆☆☆Martin Aza· Mar 10, 2026
Unreliable in terms of (KwH) used/cost. It also no longer breaks down Solar Days vs. Free Nights, which it used to. I renewed my plan, with a 14-month contract, and went from paying 0.249/Kwh to 0.195/KwH, and my bill increased by 58%. They changed a key part of the calculation formula without disclosing it to consumers. It went from "-Energy Charge multiplied by the applicable nights kWh usage".........to........" Energy Charge + TDU Delivery Charges per kWh multiplied by applicable night usage.
★☆☆☆☆Christina Trentham· Oct 30, 2025
Can't log in. Keeps trying to load then redirecting me to log back in when using biometrics or my password. After about 5 or 6 times I give up and go to the browser, and I'm able to get in. App won't work properly.
★☆☆☆☆Norma Linda Gonzales· Jun 26, 2025
I had originally given TXU 5 stars when I started up with them, but just changed it after being a TXU customer for about 5 months now. I have had multiple over charges on my bill that I just now noticed, also I was being charged a miscellaneous charge for TXU energy Green Up $9.95 a month, and some months the charge added to my bill was double that amount, so e when I called TXU to ask about the charge, the representative said that the TXU Energy Green Up payment that had been added to my bill
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