Geek Squad by Best Buy brings repair support to your device, letting you connect with an Agent, schedule in-store repairs, and track repair status from anywhere. With 50,000+ total downloads and a 3.46/5 rating from 121 reviews, the app targets users seeking convenient tech support and repair management.
Pros & Cons
Direct access to Geek Squad support via the app
In-store repair scheduling for convenience
Repair progress tracking in-app
Clear view of Geek Squad Protection coverage
Primarily focused on in-store repairs; no explicit at-home service feature shown
Some users may experience friction if in-store visits are not convenient or available in their area
About Geek Squad
Geek Squad was a tools app developed by Best Buy, Inc. It was removed from Google Play May 10, 2018 and is no longer available for download.
Download Statistics
Geek Squad had been downloaded 71 thousand times before it became unavailable.
User Ratings
Geek Squad was rated 3.46 out of 5 stars, based on 120 ratings.
App Information
Geek Squad was free to download. The APK download size was 22.16 MB. The last available version was 2.16.0. The last update was on January 4, 2018.
Technical Requirements
Geek Squad required Android 4.4+ or higher. The app had a content rating of Everyone. The app had been available on Google Play October 2015.
Description
No one stands behind you like Geek Squad. Our Agents are available 24/7/365 for tech support and hardware repairs. We’re ready to help online, on the phone, in your home, and at Best Buy stores across the U.S.
With the Geek Squad app, you can:
• Schedule an in-store repair appointment • Track your repair status • Connect with an Agent • See your current Geek Squad Protection coverage • Find a Best Buy store
We’ll be adding more features soon. Stay tuned!
Recent changes: We update the app often to bring you new content and features, as well as improvements and fixes. Thank you for choosing Geek Squad!
Get a detailed PDF report for Geek Squad with download trends, rating history,
and key performance statistics — useful for competitive research or tracking your own app.
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★★★★★
VERY GOOD AND AWESOME A very good/awesome app very much indeed.
★★★★★
Amazing since the update. This is nice. Find purchases make appointments and more. Hoping you combine the other Geek Squad app into this one so that there is only one app and auto fit will be combined as well. We are close to perfection here
★★★★★
Great helper with an awesome UX Love the App. Can t wait for more features that keep making Geek Squad support a breeze!
★★★★★
Geek Squad Best Buy Always available to help!!! Great service always!
★★☆☆☆
Spam spam spam How do I stop your company from sending me emails every freaking day. It is annoying as hell. With no so unsubscribe button? Are you serious? In today's day and age? And you call yourselves the leading people in Tech. It's laughable. Your customer support line is ridiculous, I've already asked to be unsubscribed from this stupid email internet antivirus crap you guys push every single time we purchase a computer with Best Buy. I didn't ask for your anti-virus I don't want your anti-virus I have a better ant
★★☆☆☆
Waste of memory It's as bad as geek squad itself. It doesn't store service orders, so you have to enter a14 digit number everytime. Should update like the emails. It's just a portal for best buy to harass you with ads. Of course if product was of quality, it would not always be in for repair
★★☆☆☆
Can't even view a list of my plans?? Seriously?? I can't even view a list of my plans on this app or on the website. I called BestBuy and Geek Squad and did an online customer service chat, and they all tell me the same thing. I can't log into my account and see a list of what I'm paying for. This is absolutely ridiculous for a tech company, that I can't even see what I'm paying for.
★★☆☆☆
This is my 1st experience with Geek Squad and it has not been pleasant. This app shows that I do not have a purchased plan. I have run into the same problem with Geek Squad online chat rep, 1-800 reps and in store reps. I was told to contact billing dept. to get this fixed which I have done. I told them no one shows I have purchased the Geek Squad protection plan for my laptop and I have to give my plan no. everytime I talk to someone to prove it and they still tell me I may have charges to fix the problem with my 3 week old laptop. All the girl in billing could could say is sorry it is not showing up, but you do have the plan. She gives me a confirmation number and tells me I have to give that everytime I want to talk to someone about my laptop. Ugh!
Technologies used by Geek Squad
11 permissions·8 libraries
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Trust & Safety: Permissions include location (coarse and fine) for store directions and appointments, calendar access for scheduling, camera usage, and standard network permissions for connectivity. The app also includes CALL_PHONE and READ_GSERVICES, consistent with support and integration needs. Overall, these permissions align with its scheduling, store lookup, and agent-connect features and reflect typical safety expectations for a repair-support app.
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
