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I have been extremely impressed with hearth and home. Garrett one of their employees reached out and went above and beyond to make sure my fireplace was working as it should. The app works great and is backed by a company that cares.
★★★★★Justin Ueland· Dec 2, 2023
For the folks that are having problems you need to contact customer support. I contacted their support on the phone and they are incredibly helpful. They worked through issues I was having and my app now works great and is also synced with Alexa. The customer support also helped me set up Alexa
★★★★☆Shirley Howe· Feb 17, 2025
Everything was working just fine I got a new phone the app is on there, but it will not let me use it it only recognizes two of my Samsung appliances but not my new to heat and Glo fireplaces period how do I put my fireplaces back on here
★☆☆☆☆Harry Honer· Jan 9, 2026
App will not allow connection to the module. Module is present in Wi-Fi menu and my phone can connect. When I connect to the intelligize module the app locks up and won't allow the setup to progress. Don't waste the money for the module.
★☆☆☆☆Luke Lorenz· Feb 16, 2023
Here is my forth edit, the other three are available to review if you want to hear more disappointment. FAILS TO CONNECT AFTER A FEW DAYS TO APP OR ALEXA. The ECM (the module that keeps the fireplace connected to Wi-Fi) is a huge failure. It requires manual reset weekly at minimum. I've had more than one installed. The pairing with alexa will only work with an iPhone because of faulty programming. If you want a smart fireplace look elsewhere. FIX THE SMART INTEGRATION.
★★☆☆☆Steve Bee· Dec 26, 2025
App is okay certainly better than 1980s style remote, but the Wi-Fi module for the fireplace is terrible. It drops off the network regularly. Support is non-existent.
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Technologies used by IntelliFire
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