M&S Bank is a finance app developed by M&S Bank (as a division of HSBC UK Bank plc).
Install Statistics
M&S Bank has been downloaded 1.3 million times. In the last 30 days, the app was downloaded 16 thousand times. It is ranked in the top 100 finance apps.
User Ratings
M&S Bank is rated 3.39 out of 5 stars. The rating is based on 13 thousand ratings.
App Information
M&S Bank is freely available from Google Play. The last update was on March 19, 2026.
Technical Requirements
M&S Bank requires Android 11+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since June 2015.
M&S Bank is made and published by
M&S Bank (as a division of HSBC UK Bank plc).
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The app name, icon, screenshots and description belong to M&S Bank (as a division of HSBC UK Bank plc) and are shown as published on Google Play.
Description by M&S Bank (as a division of HSBC UK Bank plc)(from Google Play)
Manage your accounts safely and securely with the M&S Bank app. With a range of helpful features, it’s a convenient way to keep track of your M&S Credit Card, Everyday Savings Account and Personal Loan anytime. With the M&S Bank app you can: • Sign in securely with face or fingerprint recognition • Make payments to your account • Freeze your card or report a card issue • Request a change to your credit limit • View your credit card PIN • ‘Chat with us’ anytime and get notifications when we send a reply • Request a Balance Transfer (subject to available offer) • View and download your statements • Activate your new credit card
How to sign in to mobile banking If you’ve not registered for our app download from the App Store and follow the step-by-step instructions. If you’re already registered for Online Banking, you’ll need your username and password to set up our app.
Important things to know (the legal/official bit) This app is designed for use in the United Kingdom (UK). The products and services represented within this App are intended for UK customers. This app is provided by M&S Bank (a division of HSBC UK plc) for the use of existing customers of M&S Bank. Please do not download this app if you are not an existing customer of M&S Bank. HSBC UK plc is authorised in the UK by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. If you are outside of the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
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Update: most of these are fixed including keyboard, thanks! App stopped working recently because I'm using FUTO keyboard rather than the default. Absolutely ridiculous over protectionism considering it's privacy focused and doesn't connect to the internet anyway. At least give the option to proceed at one's own risk and actually release useful features to prevent fraud (like freezing a card maybe)?
★★★★☆FlightlessSquirrel· Nov 6, 2026
Above average compared to a lot of banking apps. My only gripe is that it does not seem to function on VPN connection, which is annoying if you use these a lot.
★★★★★Mercedes Manzanares· Nov 1, 2026
I no longer have the M&S Bank app because is not compatible anymore with my Samsung S8 and couldn't update. I was also lockout on my online banking. I am not able to see my statements and balance. I am only paying my Netflix acc with the M&S card. I am just now abroad and just now not been able to contact any help. This is becoming more complicated.
★☆☆☆☆Suzy Gang Kopik· Aug 16, 2026
Having used the app for years, the new update is not compatible with my phone... Sadly that means I am no longer using my M&S card...
★☆☆☆☆Colin Lawrenson· Oct 16, 2026
Say you can log on with you 40 long account number but whe you go on you need an ac number and sort code. Which I don't have due to it been a loan. Also the telephone system is so slow
★☆☆☆☆Pravin Jangid· Nov 2, 2026
Horrible banking app. I requested many times to link my credit card & personal loan account, still same situation. Today, I talked to staff, she was worse. I was explaining my concern, but she was responding in script base, not listening or understanding the concern. She is not for customer service job. Imagine long call waiting to connect with agent, and you will get such a staff, who can't able to understand your concern. Finally, when will I am able to see Credit card & personal loan in app?
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