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As a client for 20 years now I am very satisfied with the service of A1. Good roaming, perfect network coverage, fast internet, good offers. The only thing I don't like is that you have to pay 140 Bulgarian lev for loosing one box of a router. The contract ending politics are ridiculous. So I think that's what most people are complaining from. But I don't think A1 have any issues regarding the service they offer. It's good and the prices for the services are correct. The app is working ok.
★☆☆☆☆Boyko Boyanov· Feb 21, 2026
I can't use Netflix at all because if there isn't Bulgarian audio and subtitles for movies offered! I think that it is not good for Bulgarian customers and image, it is a shame! I am forced to watch movies in Creation, it is a shame!
★☆☆☆☆Valentin Stoianov· Jun 7, 2026
When something goes wrong, expect to not get attention and when you finally do it's going to be your fault. As I am tinkering all day with the router for it to not receive internet connection. Terminating every contract with this company.
★☆☆☆☆Nino Damjanoski· Mar 4, 2026
Every time I add money, it automatically activates a package and takes all the money. Very impolite people in their offices, tried few different offices same story, awful
★☆☆☆☆Kiril Kirov· Aug 19, 2026
I use 2 accounts from A1 and at the moment they are both logged out, and I can not log in. I tried to pay online (I can log in though the web, but no though the app) and it keeps referring me to the non-working app. If you want to contact customer support it warns you that it will charge you around €1.5 or €3 which is the most absurd BS I've seen for a customer company. Will likely close both my accounts at the end of the year as this is absurd.
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