MyTeleMed has 36 thousand installs. Users are divided: 3.1 stars from 107 ratings.
MyTeleMed is made and published by
CareXM Mobile App Developer.
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The app name, icon, screenshots and description belong to CareXM Mobile App Developer and are shown as
published on Google Play.
About MyTeleMed
MyTeleMed is a communication app developed by CareXM Mobile App Developer.
Install Statistics
MyTeleMed has been installed 36 thousand times. In the last 30 days, the app was installed 43 times.
User Ratings
MyTeleMed is rated 3.08 out of 5 stars. The rating is based on 110 ratings.
App Information
MyTeleMed is freely available from Google Play. The app size is 4.14 MB. The latest version available is 4.21. The last update was on February 22, 2023.
Technical Requirements
MyTeleMed requires Android 4.1+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since May 2013.
Description by CareXM Mobile App Developer(from Google Play)
The MyTeleMed Android app allows doctors to securely manage their important medical messages with HIPAA Compliance by protecting any Personal Health Information (PHI).
How does it work?
Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.
Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.
For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.
In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:
• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone - Mobile theft is a leading cause of HIPAA breaches. • Complete Documentation From Message Origination To Call Back. • Custom escalation based on message read or call back events. • Make and save comments on the messages. • Customize your new message alert modes, includes badge notification of new, unread messages. • Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again. • Access Customer Service 24/7 with a simple link from within the app.
Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
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Teemed is our office answering on call service. Teemed staff are courteous and pass on callers' information very succinctly. 5 of 5 stars!! ~Jennifer RN Huntsville, Al
★★★★☆Shawn Fagan· Jul 13, 2019
Logs me out sometimes or times out rather. But after I clear my apps it works again and re-open it works.
★★★★☆Z Sandra· Sep 12, 2022
Figured out android issue... Stopped alerting, no app notification sound or visual of new alert. Thankfully they sent text there was a new alert. No info through teemed how to fix, had recommendations to check phone settings etc. Did that to no avail. FIX: Uninstall and reinstall app. My entire job is on call. People depend on me to answer quickly. Until this issue would give 5 stars.
★★★★★A Google User· Jul 27, 2013
Great secure messaging for our office. HIPAA compliance
★☆☆☆☆docroberts01· Jan 17, 2019
Terrible. Dangerous for a physician to have such a poor paging system. It will not make a noise or alert when a page comes in. All settings are correct & it still doesn't work. I have spent so much time on the phone with thr company trying to get it to work. Support is terrible. Each time I call for support they have no record of prior attempts to fix the problems, so I have to reinvent the wheel, explain & try the same fixes that don't work, then say "we'll call back." They don't.
★★☆☆☆James Abraham· Oct 7, 2015
Not getting notifications Using Galaxy S6 and notifications are not coming in consistently. Our answering service will call my phone as a result and then messages/notifications "magically" appear. My settings are to NOT timeout, and I do get some msgs. Anyone else has the same problem?
★☆☆☆☆Elsia Yoo· Dec 18, 2021
Previously was only intermittently sending notifications, now no longer sending any notifications despite troubleshooting as recommended via settings to override do not disturb, remember me, exempting from optimizing battery use, etc. This is a patient care issue.
Google Play Rankings for MyTeleMed
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Technologies used by MyTeleMed
9 permissions·5 libraries
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