ServiceDesk Plus Cloud-Intune

This app is intended for organizations that manage apps and data with Microsoft Intune. If your organization doesn't use Intune, download the standard ServiceDesk Plus Cloud app instead.
The ServiceDesk Plus Cloud-Intune app is designed for ServiceDesk Plus Cloud customers using Microsoft Intune. It supports mobile application management (MAM) and app protection policies, helping organizations protect business data while you access and manage service desk activities from your mobile devices. Manage requests, incidents, tasks, approvals, assets, and more while keeping ServiceDesk Plus Cloud data within your organization’s Intune security policies.
Note: This is not a standalone application. Your organization must have a ServiceDesk Plus Cloud account to sign in and use the app.

What you can do
Work across multiple instances: Quickly switch between ServiceDesk Plus Cloud instances and access the modules you need.
Manage requests from anywhere: Create, update, and manage incidents and service requests. View conversations, history, and resolutions, add notes, and attach files to keep requests moving with the right context.
Find requests faster: Use filters and search to locate requests by type, ID, subject, or name without digging through long queues.
Stay on top of tasks: Create and manage tasks across modules, track work logs, search and filter assigned work, and update tasks on the go.
Act on approvals: Review and manage approvals for requests, changes, releases, and purchase orders without waiting to get back to your desk.
Get real-time updates: Receive push notifications about service desk activity and request updates so you know when something needs your attention.
See what needs attention: Use the dynamic dashboard to view organizational announcements and key service desk information, including pending and due requests.
Manage assets on the go: Add, view, and update organizational assets by scanning barcodes or QR codes. Access asset details and raise related requests directly from your mobile device.
Find answers in the knowledge base: Access help desk knowledge to find relevant solutions and resolve issues faster.
Get help from Zia: Interact with Zia through conversational chat or voice commands for quick assistance on the go.
Leverage generative, conversational, and autonomous AI: Get instant contextual answers with RAG-powered knowledge suggestions and invoke Zia Agents to complete multi-step tasks directly within the Ask Zia chatbot.

New to ServiceDesk Plus Cloud? Try the fully featured 30-day free trial, at http://mnge.it/try-ITSM-now.

Recent changes:
- Ask Zia Now Supports Dynamic Intent Switching, Agent Invocation, and Individual User Authentication for Connections
- Bug Fixes and performance improvements.