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I had some issues while creating my account because I entered the wrong Shell card ID, which meant I wouldn't be able to get the gas vouchers. I contacted customer support and explained my mistake. Their response was incredibly fast and the issue was resolved in no time! In the end, I got the vouchers successfully. Thanks again!
★★★★★Joan Gama· Apr 16, 2026
A few days ago I had a problem on how to avail my Fuel pass card via Snappy bank. To have the card I need to fill up three steps, my email, phone number and the TIN number, but in step 2, I'm always stock because the verification code they sent to me is always incorrect. I decided to communicate using their hotline number for three days I failed to talk to any of them until the one last try and fortunately a very kind, patient, staff name Stavro helped us to solve my problem. Thank you, Stavro.
★★★★★Panos Alexopoulos· Apr 9, 2026
I had some difficulty. Using an Android device I managed to open an account and proceeded with KYC and ID confirmation. All good until I tried to get a debit card. Every time I tried opening an expense account and issue a debit card, the app crashed repeatedly. Edit: I opened the account first with the no card option, and then I issued a virtual card and it worked. I see that the guys are constantly updating the app, and I appreciate the effort!
★☆☆☆☆Alex Veskos· Mar 22, 2026
Ότι χειρότερο. Stay away from Snappy. My experience to open an account was extremely disappointing. You are required to join a video call. During the call, I could clearly hear multiple conversations happening at the same time, with voices overlapping from other customer services. I was told that the connection was bad, despite having 1 Gbps fiber connection. I was asked to try again, and the call was abruptly ended. I uninstalled the app immediately and would not recommend Snappy to others.
★☆☆☆☆Dimitris Karavidas· May 6, 2026
Horrible UI and the app itself is completely unusable. Every time I close the app and re-open it, it FORCES me to login again. Biometrics don't work, PIN doesn't work, the app has the memory of a goldfish, apparently. Fix the app.
Google Play Rankings for Snappi Bank
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