Spiceworks - Help Desk was a business app developed by Spiceworks, Inc.. It was removed from Google Play Feb 17, 2021 and is no longer available for download.
Download Statistics
Spiceworks - Help Desk had been downloaded 220 thousand times before it became unavailable.
User Ratings
Spiceworks - Help Desk was rated 3.65 out of 5 stars, based on 1.8 thousand ratings.
App Information
Spiceworks - Help Desk was free to download. The APK download size was 12.36 MB. The last available version was 3.3.20. The last update was on July 12, 2019.
Technical Requirements
Spiceworks - Help Desk required Android 4.0.3+ or higher. The app had a content rating of Everyone. The app had been available on Google Play May 2011.
Description
Manage "Everything IT" - Anywhere. Take your IT network, help desk tickets(cloud or local) and users with you wherever you go! With Spiceworks - Help Desk, Spiceworks users have the info they need to do their IT jobs – at their fingertips. See devices, work help desk tickets, access user info, read IT discussions, and more.
Used by over 1 million IT pros worldwide, Spiceworks free IT management app & online community simplifies “everything IT” about the IT workday. From network inventory, monitoring & mapping to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.
Spiceworks Mobile for IT Pros.
VIEW YOUR NETWORK INVENTORY & ISSUES* - See all the hardware and it's details on your network - Identify if any issues exist with your assets - Open a ticket for any assets that need attention
RUN YOUR HELPDESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more
GET A FULL PICTURE OF YOUR END-USERS* - Quickly get contact info for your end users - View and update important user details (Active Directory) - Take and upload pictures of users to their profiles
Get Started with On Premise setup in 2 Easy Steps: 1) Get the latest version of Spiceworks' desktop app at http://www.spiceworks.com. 2) Come on back here & install Spiceworks Mobile
Permissions We require several permissions on your Android device to operate properly. Here is the list and why we need them.
Network communication full Internet access - your Spiceworks installation and the Spiceworks community are accessed through the internet.
Phone calls read phone state and identity - from the people view, when making a call, we need to know if the phone is busy already.
System tools retrieve running applications - lets us verify if a task has already been started so we have only one instance of activity at a time, and also lets us restart if we run into an unexpected issue.
*Network and inventory features currently available with On Premise version only.
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★★★★★
As these people were trying to help me adds keep coverimg my screen... I could not get the help. As i am writting now there is a add over my screen something or someone will not allow any kind internet help. So i pray they get my request... Thank you. They tried and tried. Awesome people🔑. Thank you Spiceworks... Juanita. 😍
★★★★★
Cloud help desk is functioning well, very satisfied !!!
★★★★★
Unable to launch camera through attachments.
★★★★★
4 out of 5, other than a couple of small issues the app is wonderful. People experiencing connection issues may need to open a port or add a firewall exception. Only major problems I have are tickets not being able to open when I push "See More." Other problem is that I only open it at work, so I hear the app chime and I know I have to work.
★★☆☆☆
Garbage. When I connect to our server using the app, I get "No internet connection detected." When I try to login to the same server using https, it pops up with a security prompt, I hit proceed, nothing happens. Older app versions work fine and no updates pushed in over six months, even for the beta. I get that it's free, but offer a paid support for businesses. We made several tickets with support, received no help. Time to move away from Spiceworks as my previous company as done as well.
★★☆☆☆
This works only for admin users or helpdesk tech not for Active Directory users. So they can raise ticket using this app
Technologies used by Spiceworks - Help Desk
Spiceworks - Help Desk is requesting 11 permissions and is using 21 libraries.
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