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Excellent app, easy to use, simplistic take a couple of minutes only.
★★★★★Sandra Singleton· Apr 28, 2026
Having read some of the very negative reviews, we were dreading doing this, but everything went very smoothly.
★★★★☆Vicki Hopwood· Feb 10, 2026
They have been helpful through sll the stages
★★★★★Mackie Macade· Apr 3, 2026
WELL JUST FANTASTIC AND BRILLIANT THE FORM WAS ABSOLUTELY BRILLIANT 💯
★★★★★James· May 8, 2026
I'm not technically minded but quite easy to-do.
★★☆☆☆Ed W· Apr 8, 2026
Nightmare at the outset, better later. Fields jump all over the place when you're trying to fill them in, most frequently hiding behind the keyboard. The "Next" button always hides too. Need to be remade with a proper responsive interface. After initial issues and badly posed questions it got a bit better, although it took 10 attempts to accept my passport was real so that element probably needs work. Wish I didn't have to download an app for this process either and that I could use a website.
★☆☆☆☆Ollie Rant· Apr 18, 2026
Dreadful app. Full of bugs to the point where it's unusable. It has taken me over a week of trying every day to get my files uploaded and still I have not managed it. There are repeated errors telling you to try again later before you've even started selecting documents. Chatbot is completely pointless. Support team were also no help thanks to a useless inbuilt chat feature that makes it impossible to stay in a conversation. Going to physically drive all my forms to the solicitors.
★☆☆☆☆Simon Ward· Feb 16, 2026
Why do the name fields drop under the keyboard, chrome on android ridiculous
★☆☆☆☆Gillian Hands· Apr 1, 2026
I would give no stars if possible. I couldn't get into the app and the help was non-existent. Apparently there was a staff training day but the online chat help didn't seem to know this. I was in an endless loop of it telling me it couldn't help and referring me to the team, telling me the opening hours. I had to telephone to find out there was no one there. I gave up and took my documents to the solicitor in person.
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