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App very easy to understand. Quite an easy process to send documents and ID information over in a matter of minutes. Am able to save and complete later which was great help so no need to start over
★★★★★Mackie Macade· Apr 3, 2026
WELL JUST FANTASTIC AND BRILLIANT THE FORM WAS ABSOLUTELY BRILLIANT 💯
★★★★★Sandra Singleton· Apr 28, 2026
Having read some of the very negative reviews, we were dreading doing this, but everything went very smoothly.
★☆☆☆☆Ollie Rant· Apr 18, 2026
Dreadful app. Full of bugs to the point where it's unusable. It has taken me over a week of trying every day to get my files uploaded and still I have not managed it. There are repeated errors telling you to try again later before you've even started selecting documents. Chatbot is completely pointless. Support team were also no help thanks to a useless inbuilt chat feature that makes it impossible to stay in a conversation. Going to physically drive all my forms to the solicitors.
★☆☆☆☆B C Naylor· Jul 29, 2026
Really glitchy. The help chat is run by a bot, so repetitive and never solves issue. Have spent hours not getting through the initial name confirmation. As soon as I move to the next step it loops back to the beginning.
★★☆☆☆Ed W· Apr 8, 2026
Nightmare at the outset, better later. Fields jump all over the place when you're trying to fill them in, most frequently hiding behind the keyboard. The "Next" button always hides too. Need to be remade with a proper responsive interface. After initial issues and badly posed questions it got a bit better, although it took 10 attempts to accept my passport was real so that element probably needs work. Wish I didn't have to download an app for this process either and that I could use a website.
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