AW Touchpoint

25.3.0

American Well

4.33

4,457 reviews

100,000+
Downloads

Free

AW Touchpoint mobile app is a component of our comprehensive telehealth solution

iOS version

AW Touchpoint is a free telehealth mobile app from American Well that enables secure video visits as part of Amwell’s comprehensive telehealth suite. In market for roughly 9 years (3284 days), it supports HIPAA‑compliant video, secure messaging, and cross‑location workflow across care sites, with total downloads tracked as 100,000+ and 360 in the last 30 days.

Pros & Cons

HIPAA‑compliant video consultations via Amwell Connect
EHR/IT system integration to minimize workflow disruption
Secure messaging and cross-location workflow for coordinated care
Automated alerts and escalation workflows to speed responses

Some competitors advertise broader patient-facing features (e.g., additional patient messaging, push notifications, and direct access) that AW Touchpoint does not explicitly list in feature bullets
Less emphasis on consumer-facing health features beyond telemedicine in the provided description

Alternative downloads for the AW Touchpoint app

AW Touchpoint compared with similar apps

Keywords missing from this app

Patient Health Healthcare Features Access Communication Hipaa Time Messaging Push Backline Information Direct Virtual Recent Compliant Phone Chat Buzz Platform Text Message Experience Doctors Practice Telemedicine Bridge Provider Send Fixes Messages Easy Quality Share Collaboration Team Pmd Account Improvements

About AW Touchpoint

AW Touchpoint is a medical app developed by American Well.

Download Statistics

AW Touchpoint has been downloaded 210 thousand times. In the last 30 days, the app was downloaded 360 times.

User Ratings

AW Touchpoint is rated 4.33 out of 5 stars. The rating is based on 4.5 thousand ratings.

App Information

AW Touchpoint is FREE to download. The APK download size is 87.90 MB. The latest version available is 25.3.0. The last update was on July 9, 2025.

Technical Requirements

AW Touchpoint requires Android 6.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play May 2017.

Description

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

For Patients:

No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster.

Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality.

For Providers:

For providers with a health system login, Amwell Touchpoint app provides the ability to:

* Launch secure, HIPAA-compliant video consultations using Amwell Connect
* Receive automated notifications when new cases are assigned
* Review case details and the patient’s medical history

The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables:

* Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital.
* Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow
* Automation of alerts and escalations
* Integration with EHR and IT systems to minimize disruptions to workflow
* Act as a video and phone dialer with Epic Haiku/Canto.
* Active monitoring of point-of-care devices

Recent changes:
- Minor bug fixes and improvements

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More data about AW Touchpoint

Price	Free to download
Total downloads	210 thousand
Recent downloads	360
Rating	4.33 based on 4.5 thousand ratings
Ranking	Not ranked
Version	25.3.0
APK size	87.9 MB
Number of libraries	56
Designed for Android	6.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

Get a detailed PDF report for AW Touchpoint with download trends, rating history, and key performance statistics — useful for competitive research or tracking your own app. Learn more

Get PDF Report — $29

Google Play Rating history and histogram

3.3K

430

150

170

430

Downloads over time

AW Touchpoint has been downloaded 210 thousand times. Over the past 30 days, it averaged 12 downloads per day.

Changelog of AW Touchpoint

Jul 9, 2025UpdateVersion 25.3.0
Jul 26, 2024UpdateVersion 24.1.0
Aug 29, 2023UpdateVersion 23.1.1
Jun 26, 2023UpdateVersion 23.1.0
Feb 13, 2023UpdateVersion 22.7.0
Dec 7, 2022UpdateVersion 22.6.0
Oct 12, 2022UpdateVersion 22.5.0
Aug 4, 2022UpdateVersion 22.4.0
May 25, 2022UpdateVersion 22.3.0
May 6, 2022UpdateVersion 22.2.0
Feb 9, 2022UpdateVersion 22.1.0
Dec 17, 2021UpdateVersion 21.11.0
Dec 2, 2021UpdateVersion 21.10.1
Oct 14, 2021UpdateVersion 21.10.0
Sep 7, 2021UpdateVersion 21.8.0
Aug 11, 2021UpdateVersion 21.7.0
Jul 12, 2021UpdateVersion 21.6.0
Jun 7, 2021UpdateVersion 21.5.0
Apr 16, 2021Installs100,000+ installs
Apr 2, 2021UpdateVersion 21.3.0
Mar 3, 2021UpdateVersion 21.2.0
Feb 3, 2021UpdateVersion 21.1.0
Dec 22, 2020UpdateVersion 20.11.0
Nov 12, 2020UpdateVersion 20.10.0
Oct 16, 2020UpdateVersion 20.9.0
Aug 8, 2020UpdateVersion 20.7.3037
Jun 26, 2020UpdateVersion 20.5.2995
Jun 1, 2020UpdateVersion 20.5.2977
May 31, 2020Installs50,000+ installs
May 7, 2020UpdateVersion 20.4.2957
Apr 10, 2020Installs10,000+ installs
Apr 3, 2020Installs5,000+ installs
Feb 25, 2020UpdateVersion 20.2.2821
Mar 20, 2020Installs1,000+ installs
Dec 19, 2019UpdateVersion 10.29.2735
Nov 27, 2019UpdateVersion 10.28.2681
Aug 28, 2019UpdateVersion 10.26.2445
Aug 3, 2019Installs500+ installs
Jul 18, 2019UpdateVersion 10.25.2397
May 17, 2019UpdateVersion 10.23.2216
Mar 25, 2019UpdateVersion 10.22.2152
Feb 1, 2019UpdateVersion 10.19.2022
Nov 20, 2018UpdateVersion 10.18.1922
Aug 31, 2018UpdateVersion 10.17.1753
Aug 3, 2018UpdateVersion 10.16.1648
May 17, 2018UpdateVersion 10.14.1589
Mar 28, 2018UpdateVersion 10.13.1503
Mar 9, 2018UpdateVersion 10.12.1462
Feb 15, 2018UpdateVersion 10.11.1428
Jan 24, 2018UpdateVersion 10.10.1351

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Developer information for American Well

American Well

AcuteCareMobileTeam@amwell.com

Website

N/A

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Comments on AW Touchpoint for Android

★★★★☆ Loretta Solomon · Dec 11, 2023

Wow!! What a time saver!!!! The app worked really well. The Dr. & I were able to communicate w/each other well. Initially my Android phone didn't support the call. I had 2 min to download the AW Touchpoint app & get to the appropriate place in the app for my appt. I was pleasantly surprised that I was successfully able to do so. If you're doing virtual for the first time, be sure the Dr.'s office gives you the app name & link ahead of time (perhaps day before appt) to avoid last min scramble.

★★★★☆ Charlie Solis · Oct 16, 2023

I was impressed that the video quality is clear with no lag. Felt like a Skype call which is a good thing. 👍 Lastly, it would be great if it had more options for the camera view tho

★★★★★ Deb Roskelley · Dec 1, 2023

Great call! The only way I could get my 91-year-old mom to the Doctor.

★★☆☆☆ Ron Gendrich · Aug 21, 2023

Not easy to use first time. Should advise patients in advance to set up. Burned half of my appointment time just connecting.

★☆☆☆☆ start over · May 31, 2023

Multiple attempts to use it failed. Multiple attempts to test it resulted in a message that it fails. Piece of junk. Intermountain Healthcare and Select Health out of Salt Lake City, Utah only compound people's stress with their incompetence and inability to connect patients with doctors via this poorly designed, programmed and tested app.

★☆☆☆☆ Veronica Rocha · Jun 27, 2023

Sound was terrible and the picture kept on freezing

★☆☆☆☆ Heather Kinloch · Feb 28, 2023

It's awful. I have Wi-Fi and had a strong connection and even downloaded the app, and it kept freezing and bad connection

Google Play Rankings for AW Touchpoint

This app is not ranked

Technologies used by AW Touchpoint

AW Touchpoint is requesting 29 permissions and is using 58 libraries.

Permissions

Development tools

test access to protected storage

Your location

approximate (network-based) location, precise (GPS) location

Network communication

view network connections, view Wi-Fi connections, pair with Bluetooth devices, full network access, receive data from Internet

Storage

modify or delete the contents of your USB storage

Phone calls

read phone status and identity

Hardware controls

take pictures and videos, change your audio settings, record audio, control vibration

System tools

run at startup, prevent phone from sleeping

Extra

android.permission.BLUETOOTH_CONNECT, android.permission.BLUETOOTH_SCAN, android.permission.FOREGROUND_SERVICE, android.permission.POST_NOTIFICATIONS, android.permission.READ_MEDIA_AUDIO, android.permission.READ_MEDIA_IMAGES, android.permission.READ_MEDIA_VIDEO, android.permission.USE_BIOMETRIC, android.permission.USE_FINGERPRINT, android.permission.USE_FULL_SCREEN_INTENT, com.avizia.blackwell.provider.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION, com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE, com.google.android.gms.permission.AD_ID

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core

Android Architecture Components

Android Jetpack VersionedParcelable Android Jetpack Annotations Android Library Icon

Android Jetpack Annotations Firebase Android Library Icon

Firebase

Android Jetpack Widgets Android Jetpack AppCompat Android Library Icon

Android Jetpack AppCompat AndroidX Activity Android Library Icon

AndroidX Activity Android Activity Saved State Android Library Icon

Android Activity Saved State AndroidX Loader Android Library Icon

AndroidX Loader Google Cloud Messaging (GCM) Android Library Icon

Google Cloud Messaging (GCM)

Android Transition Support Library

Android Support Library collections Kotlin Android Library Icon

Kotlin

Android Support VectorDrawable

AndroidX Legacy: Support Library core utils AndroidX Cursor Adapter Android Library Icon

AndroidX Cursor Adapter

AndroidX Local Broadcast Manager

Android Support Library Print

Android Support Library Document File Google gson Android Library Icon

Google gson AndroidX App Startup Android Library Icon

AndroidX App Startup Android WorkManager Android Library Icon

Android WorkManager AndroidX Widget ViewPager2 Android Library Icon

AndroidX Widget ViewPager2 Okio Android Library Icon

Okio

AndroidX Concurrent Futures JetBrains Annotations Android Library Icon

JetBrains Annotations AndroidX Emoji / Emoji2 Android Library Icon

AndroidX Emoji / Emoji2 IntelliJ IDEA Android Library Icon

IntelliJ IDEA AndroidX Tracing Android Library Icon

AndroidX Tracing AndroidX SQLite Android Library Icon

AndroidX SQLite AndroidX Multi-Dex Library Android Library Icon

AndroidX Multi-Dex Library AndroidX ExifInterface Android Library Icon

AndroidX ExifInterface AndroidX DynamicAnimation Android Library Icon

AndroidX DynamicAnimation AndroidX ProfileInstaller Android Library Icon

AndroidX ProfileInstaller Google Guava Android Library Icon

Google Guava AndroidX Inspection Android Library Icon

AndroidX Inspection Picasso Android Library Icon

Picasso

Retrofit

AndroidX Resource Inspection Dagger Android Library Icon

Dagger

Jetpack WindowManager Jetpack DataStore Android Library Icon

Jetpack DataStore The Checker Framework Android Library Icon

The Checker Framework greenrobot EventBus Android Library Icon

greenrobot EventBus AndroidX Biometric Android Library Icon

AndroidX Biometric

Simple Logging Facade for Java (SLF4J) Android Library Icon

Simple Logging Facade for Java (SLF4J) Timber Android Library Icon

Timber

RootBeer

RoundedImageView SQLCipher Android Library Icon

SQLCipher

Java-WebSocket WebRTC Android Library Icon

WebRTC

Conscrypt

KeyboardVisibilityEvent Android Library Icon

KeyboardVisibilityEvent dnsjava Android Library Icon

dnsjava

Trust & Safety: Requires permissions for location, camera, microphone, storage, network state, and other normal telehealth‑related capabilities to enable video visits, secure messaging, and device monitoring. The app supports HIPAA‑compliant video consultations via Amwell Connect and integrates with EHR/IT systems to minimize workflow disruptions, indicating a strong emphasis on secure, regulated telehealth workflows.

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