AW Touchpoint

26.2.0

American Well

4.36

4,469 reviews

100,000+
Downloads

Free

AW Touchpoint mobile app is a component of our comprehensive telehealth solution

iOS version

AW Touchpoint is a free telehealth mobile app from American Well that enables secure video visits as part of Amwell’s comprehensive telehealth suite. In market for roughly 9 years (3284 days), it supports HIPAA‑compliant video, secure messaging, and cross‑location workflow across care sites, with total downloads tracked as 100,000+ and 450 in the last 30 days.

Pros & Cons

HIPAA‑compliant video consultations via Amwell Connect
EHR/IT system integration to minimize workflow disruption
Secure messaging and cross-location workflow for coordinated care
Automated alerts and escalation workflows to speed responses

Some competitors advertise broader patient-facing features (e.g., additional patient messaging, push notifications, and direct access) that AW Touchpoint does not explicitly list in feature bullets
Less emphasis on consumer-facing health features beyond telemedicine in the provided description

About AW Touchpoint

AW Touchpoint is a medical app developed by American Well.

Download Statistics

AW Touchpoint has been downloaded 220 thousand times. In the last 30 days, the app was downloaded 450 times.

User Ratings

AW Touchpoint is rated 4.36 out of 5 stars. The rating is based on 4.5 thousand ratings.

App Information

AW Touchpoint is FREE to download. The APK download size is 62.91 MB. The latest version available is 26.2.0. The last update was on May 29, 2026.

Technical Requirements

AW Touchpoint requires Android 6.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play May 2017.

Description

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

More data about AW Touchpoint

Price	Free to download
Total downloads	220 thousand
Recent downloads	450
Rating	4.36 based on 4.5 thousand ratings
Ranking	Not ranked
Version	26.2.0
APK size	62.9 MB
Number of libraries	56
Designed for Android	6.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Alternative downloads for the AW Touchpoint app

AW Touchpoint compared with similar apps

Common keywords of similar apps

Touchpoint Amwell Aw Component Comprehensive Login Case Point Workflow Video App Providers Mobile Connect Telehealth Patients Medical Call Secure Care

Keywords missing from this app

Health Patient Healthcare Features Provider Time Hipaa Communication Messaging Access Visit Push Doctors Virtual Backline Phone Chat Direct Information Experience Buzz Compliant Easy Practice Share Text Message Platform Visits Connected Recent Quality Telemedicine Bridge Team Send Doctor Online Consultation

Google Play Rating history and histogram

Rating history

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3.3K

420

160

400

Downloads over time

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AW Touchpoint has been downloaded 220 thousand times. Over the past 30 days, it averaged 15 downloads per day.

Changelog of AW Touchpoint

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Developer information for American Well

American Well

AcuteCareMobileTeam@amwell.com

Website

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Comments on AW Touchpoint for Android

★★★★★ Deb Roskelley · Dec 1, 2023

Great call! The only way I could get my 91-year-old mom to the Doctor.

★★★★☆ Charlie Solis · Oct 16, 2023

I was impressed that the video quality is clear with no lag. Felt like a Skype call which is a good thing. 👍 Lastly, it would be great if it had more options for the camera view tho

★★★★☆ Loretta Solomon · Dec 11, 2023

Wow!! What a time saver!!!! The app worked really well. The Dr. & I were able to communicate w/each other well. Initially my Android phone didn't support the call. I had 2 min to download the AW Touchpoint app & get to the appropriate place in the app for my appt. I was pleasantly surprised that I was successfully able to do so. If you're doing virtual for the first time, be sure the Dr.'s office gives you the app name & link ahead of time (perhaps day before appt) to avoid last min scramble.

★★☆☆☆ Ron Gendrich · Aug 21, 2023

Not easy to use first time. Should advise patients in advance to set up. Burned half of my appointment time just connecting.

★☆☆☆☆ start over · May 31, 2023

Multiple attempts to use it failed. Multiple attempts to test it resulted in a message that it fails. Piece of junk. Intermountain Healthcare and Select Health out of Salt Lake City, Utah only compound people's stress with their incompetence and inability to connect patients with doctors via this poorly designed, programmed and tested app.

★☆☆☆☆ Heather Kinloch · Feb 28, 2023

It's awful. I have Wi-Fi and had a strong connection and even downloaded the app, and it kept freezing and bad connection

★☆☆☆☆ Veronica Rocha · Jun 27, 2023

Sound was terrible and the picture kept on freezing

Google Play Rankings for AW Touchpoint

This app is not ranked

Technologies used by AW Touchpoint

26 permissions · 56 libraries

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Trust & Safety: Requires permissions for location, camera, microphone, storage, network state, and other normal telehealth‑related capabilities to enable video visits, secure messaging, and device monitoring. The app supports HIPAA‑compliant video consultations via Amwell Connect and integrates with EHR/IT systems to minimize workflow disruptions, indicating a strong emphasis on secure, regulated telehealth workflows.

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