AW Touchpoint is made and published by American Well. AppBrain is an independent app data site and isn't affiliated with American Well. The app name, icon, screenshots and description belong to American Well and are shown as published on Google Play.

About AW Touchpoint

“AW Touchpoint mobile app is a component of our comprehensive telehealth solution”

American Well, on Google Play

AW Touchpoint is American Well's mobile telehealth component that enables secure video visits for patients and providers, wired into a broader telehealth solution. The app carries a solid 4.36 rating from 4,474 reviews, with 100,000+ total downloads and 330 downloads in the last 30 days, reflecting steady adoption and ongoing updates such as real-time captioning.

Pros & Cons

HIPAA-compliant video consultations via Amwell Connect
Deep EHR/IT system integrations to minimize workflow disruption
Real-time captioning support added to improve accessibility
Secure messaging and case workflow across multiple locations

Public description emphasizes provider workflows and may be less explicit about patient-facing features like virtual visits or broad patient messaging compared to some competitors
Not ranked in any top app lists

AW Touchpoint is a medical app developed by American Well.

Install Statistics

AW Touchpoint has been installed 220 thousand times. In the last 30 days, the app was installed 330 times.

User Ratings

AW Touchpoint is rated 4.36 out of 5 stars. The rating is based on 4.5 thousand ratings.

App Information

AW Touchpoint is freely available from Google Play. The app size is 54.29 MB. The latest version available is 26.9.1. The last update was on August 26, 2026.

Technical Requirements

AW Touchpoint requires Android 6.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since May 2017.

Description by American Well (from Google Play)

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device.

Price	Free
Total installs	220 thousand
Recent installs	330
Rating	4.36 based on 4.5 thousand ratings
Ranking	Not ranked
Version	26.9.1
App size	54.3 MB
Number of libraries	56
Designed for Android	6.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Screenshots

Screenshots by American Well, from the Google Play listing

Official page on Google Play Also on the App Store

Also available on the App Store

AW Touchpoint

American Well

4.6

Free

8.8K ratings

Alternatives to AW Touchpoint

Google Play Rating history and histogram

Rating history

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3.3K

420

160

410

Installs over time

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AW Touchpoint has been installed 220 thousand times. Over the past 30 days, it averaged 11 installs per day.

Changelog of AW Touchpoint

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Developer information for American Well

American Well

AcuteCareMobileTeam@amwell.com

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Comments on AW Touchpoint for Android

★★★★☆ Loretta Solomon · Dec 11, 2023

Wow!! What a time saver!!!! The app worked really well. The Dr. & I were able to communicate w/each other well. Initially my Android phone didn't support the call. I had 2 min to download the AW Touchpoint app & get to the appropriate place in the app for my appt. I was pleasantly surprised that I was successfully able to do so. If you're doing virtual for the first time, be sure the Dr.'s office gives you the app name & link ahead of time (perhaps day before appt) to avoid last min scramble.

★★★★★ Deb Roskelley · Dec 1, 2023

Great call! The only way I could get my 91-year-old mom to the Doctor.

★★★★☆ Charlie Solis · Oct 16, 2023

I was impressed that the video quality is clear with no lag. Felt like a Skype call which is a good thing. 👍 Lastly, it would be great if it had more options for the camera view tho

★★☆☆☆ Ron Gendrich · Aug 21, 2023

Not easy to use first time. Should advise patients in advance to set up. Burned half of my appointment time just connecting.

★☆☆☆☆ start over · May 31, 2023

Multiple attempts to use it failed. Multiple attempts to test it resulted in a message that it fails. Piece of junk. Intermountain Healthcare and Select Health out of Salt Lake City, Utah only compound people's stress with their incompetence and inability to connect patients with doctors via this poorly designed, programmed and tested app.

★☆☆☆☆ Heather Kinloch · Feb 28, 2023

It's awful. I have Wi-Fi and had a strong connection and even downloaded the app, and it kept freezing and bad connection

★☆☆☆☆ Veronica Rocha · Jun 27, 2023

Sound was terrible and the picture kept on freezing

Google Play Rankings for AW Touchpoint

This app is not ranked

Technologies used by AW Touchpoint

27 permissions · 56 libraries

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Trust & Safety: The app requests location, camera, microphone, storage, and notification permissions. It describes HIPAA-compliant video consultations and secure messaging as part of its telehealth suite, indicating a focus on privacy and safety.

Frequently asked questions about AW Touchpoint

Is AW Touchpoint free?

Yes. AW Touchpoint is free on Google Play.

Is AW Touchpoint still available?

Yes. AW Touchpoint is on Google Play, and the last update we saw was on August 26, 2026.

Does AW Touchpoint contain ads?

No. Google Play does not list AW Touchpoint as containing ads.

What Android version does AW Touchpoint require?

AW Touchpoint runs on Android 6.0 and higher.

How large is AW Touchpoint?

AW Touchpoint is 54.29 MB.

Is AW Touchpoint suitable for children?

Google Play rates the content of AW Touchpoint as suitable for everyone.

How many times has AW Touchpoint been installed?

Google Play lists 100,000+ installs for AW Touchpoint.

How do people rate AW Touchpoint?

AW Touchpoint scores 4.36 out of 5 stars, from 4,477 ratings on Google Play.

Who made AW Touchpoint?

AW Touchpoint was developed by American Well. It is listed in the medical category on Google Play.

What are the best alternatives to AW Touchpoint?

People looking at AW Touchpoint also look at these medical apps: TouchPoint Mobile Free, SCRAM TouchPoint, DRAPP –Telehealth Made Easy, e-Bridge Visit, Direct Health Doc.

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