DisasterCare Medical Aid

** This app is not for emergencies or rescue. If you are in a medical emergency or need to be relocated due to disaster conditions, please dial 911. **

If you have been affected by a disaster, you’re not alone. For selected events and states, American Well has brought together doctors and/or therapists that can provide visits at no charge, for you and your family.

If you have access to a smartphone, tablet or computer with Internet access, you can have a telemedicine, medical visit and get prescriptions when necessary. We’re here for you, with 24/7 doctor visits and scheduled therapy visits available.

Telemedicine can be an extremely useful option as the first step of care in disasters. In the event of a natural disaster, having a visit online may be the safest, most convenient and affordable option. This app can be used for a variety of natural disasters including, but not limited to:

• Hurricanes

• Tornadoes

• Earthquakes

• Wildfires

• Mudslides

• Other dangerous weather/storms

If you are currently in need of help or relief in a disaster that is not on this list, please email support@americanwell.com to request help.



To get started:

1. Download the app
2. Choose Medical or Counseling Services
3. Choose your provider



Our experienced clinicians can provide the care you need, whenever you need it most:

• Urgent Care: sinus & respiratory infections, sore throat, diarrhea, water borne illness, cold/flu, rashes, strep throat, urinary tract infections, pink eye, bronchitis, pneumonia, asthma

• Therapy: depression & anxiety, PTSD, panic attacks, bereavement, trauma, stress, sleep disorders

• Bridge prescription refills (we do not prescribe controlled substances)



If you have any questions, please email our support team at support@americanwell.com.

* Please note that assistance is currently limited to the United States and does not include the cost of medication.*

Recent changes:
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed