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Pass works good for the most part. But my validation never codes load and the drivers are giving me a hard time about it almost to the point of being rude and not letting me ride even though my pass says active and show to the driver.
★★★★★Eric Simpson· Feb 13, 2025
This is a great app if you ride the trains or buses in Charlotte it gives you more up-to-date information than Google Maps will sometimes they may have a shutdown on certain routes, and you will be misguided if you use only Google Maps to get you around. You also can use this app to pay with the debit card for a bus/transit ride in case you don't have paper money.
★★★★★Marcus Mccorkle· Aug 11, 2026
it's a good app that let you know bus times when you are at. Now cats just gotta find some friendly driver
★★★★★Garrick Combs· Apr 1, 2025
App is convenient and easy to use. It reduces if not eliminates concern of a lost pass.
★☆☆☆☆Patricia Beer· Dec 5, 2025
4508 driving the 13 route was very rude to me as this is my first experience with the bus!! I was told to get on and go to the train station, and I could get a free pass for being on snap!! I am here from Alabama as my what song was in a terrible car wreck on the 16th of last month and is in the trauma hospital I really don't need somebody with an attitude about a simple question that I tried to ask it's not what I needed today, and I surely don't appreciate it, and I hope she finds Jesus loves you
★☆☆☆☆Leonard Ham· Jan 27, 2026
NEVER EVER shows Bus or Train GPS ICON on Map during Ice or Snow days when Riders desperately need to know where the Buses are currently located on their route. CATS Charlotte Administration is definitely NOT doing their Jobs keeping the Transit System here functioning properly and correctly. During any snow or Ice storm, EVEN the Technology which keeps the CATS PASS APP functioning correctly STOPS WORKING! THIS IS ABSOLUTELY UNACCEPTABLE AND INCOMPETENT WHAT CATS TRANSIT IS DOING !
★★☆☆☆Joshua Stoker· Jan 22, 2026
The schedule and planning a route are useless. The QR code for my ticket rarely scans.
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