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The app won't launch on my brand-new phone. It didn't open on my old phone. UPDATE-AFTER AT LEAST 4 YEARS OF TRYING TO DL THIS APP. THE PLATFORM WAS FINALLY USER FRIENDLY TO MY PHONE BRAND. AMEN! AND IT'S VERY EASY TO USE! 💃🏿💃🏿💃🏿🙌🏿🙌🏿🙌🏿👏🏿👏🏿👏🏿🫶🏿🫶🏿🫶🏿👋🏿👋🏿👋🏿😁😁😁
★★★★☆Lawrence Goldman· Nov 3, 2025
Too many taps needed to purchase and use tickets. Unclear how to use tickets on buses. Needs built-in route planning and real-time updates.
★★★★☆Ronald Hodge II· Nov 17, 2025
Glad I took the time to use this app now I don't have to carry cash to get my bus pass
★☆☆☆☆Dalkeith - Rohanna· Nov 18, 2025
Literally blanked out on me at 6:30 am on a work morning...randomly. Keeps saying cannot connect due to network error... which is funny because I'm typing this comment on the same network ! I reinstalled and that doesn't work, I cleared cache and cookies and that doesn't work!
★☆☆☆☆Sean· Jun 2, 2026
Bug: If you get to the "Buy tickets" page, then click the "Checkout" button before selecting a payment method (at which point I get a biometrics prompt), the checkout process fails in an unintuitive way - from this point I cannot select a payment method ("Add Payment Method" button is unresponsive), I must back out of the menu and reset the checkout
★★☆☆☆Cynthia D. She-Her-Hers· Nov 19, 2025
The app stops working and lose my passes. I only get day or one way passes since it keeps deleting my weekly and monthly passes. It logs me out and says to contact support to log in again.
Google Play Rankings for CharmPass
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Technologies used by CharmPass
18 permissions·56 libraries
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