Use the Desk app from a phone or tablet and never lose touch with your customers
Not recently updated — last update was on 2018-07-27.
This app may no longer be actively maintained.
About Desk.com
Desk.com is a business app developed by Salesforce.com, inc..
Download Statistics
Desk.com has been downloaded 30 thousand times. In the last 30 days, the app was downloaded 1 times.
User Ratings
Desk.com is rated 2.94 out of 5 stars. The rating is based on 170 ratings.
App Information
Desk.com is FREE to download. The APK download size is 5.26 MB. The latest version available is 2.1.3. The last update was on July 27, 2018.
Technical Requirements
Desk.com requires Android 4.1+ or higher. The app has a content rating of Everyone. The app has been available on Google Play August 2014.
Description
Whether you're on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It's that easy and it's always safe and secure.
Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)
Features:
• Use Desk.com on your Android phone or tablet
• Automatically sync with your Desk.com site
• Reply to and resolve customer requests
• Search across cases by keyword, customer name, or case ID
• View all of your customer inquiries
• Check in on your support queues
• Add internal notes for only colleagues to see
• Add quick replies and actions (macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• See detailed customer and company information
• Find out about new cases with push notifications
Recent changes: We fixed a bug causing macros with replies not to execute successfully.
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Finally, on Android. Testing this native. A mere 500 downloads as of now. I'.ll be testing this app thoroughly. I'm glad they finally launched the mobile app. The interface and functionality are good for basic use as of now. I hope they add deeper integration with the salesforce1 app, soon. I'd also like to see functionality to add multiple accounts, on different accounts
★★★★★A Google User· Aug 17, 2014
About time :) Finally I can respond when I am not near my computer! This will be very convenient. It is a bit quirky on initial login, but after an app restart, seems OK... Acceptable quirkiness for a beta. (The quirk was after I logged in using google apps I was sent to yet another login page, looked like the mobile site, after logging in again the UI would not respond at all. After restarting the app, it worked as expected, and the UI no longer looked like the mobile site.)
★★★★★Deebs Tundra· Jul 14, 2016
Great mobile tool for cases Recent update, there's a mismatch on the reply screen and my keyboard. It lets me type there, but doesn't accept autocorrect or swype. Update: I received a carrier update this morning that seems to have resolved the issue.
★★★★☆A Google User· Aug 3, 2015
Indispensable but copy message before clicking SEND Very convenient to know who's requesting support when you are away from your computer. Indispensable, actually. But it crashes way too often when trying to use the phone app to actually respond to clients' request for support using your mobile phone. I've learned to do a 'copy' before I click send, and then if it crashes I just paste my response on to my regular email account. Otherwise, it's a wonderful tool that gives you the freedom to leave the office.
★☆☆☆☆Justin Willis· Feb 5, 2016
Never loads actually loads in any cases on my Nexus 6 running Android 6.0.1. Just infinitely loads until eventually it crashes. This app works about as good as the sales force web api documentation, which means it does not work at all.
★☆☆☆☆A Google User· Nov 29, 2014
Error when enter the site name Can't log in at initial screen it gives an error it looks like this is a bug
★☆☆☆☆KH Tan· Feb 11, 2018
Can't even login. Doesn't recognize the url I entered.
★☆☆☆☆Alejo Mulet· Jul 16, 2018
Desk is great, but the app is honestly terrible. Can't even reply to cases,
just read and change status.
★★☆☆☆David Hernandez· Aug 30, 2016
It makes no sense that they removed the case filters. Even worse is when I called customer support they had no idea.
Google Play Rankings for Desk.com
This app is not ranked
Technologies used by Desk.com
Desk.com is requesting 9 permissions and is using 23 libraries.
Permissions
Network communication
view network connections,
full network access,
receive data from Internet
Your accounts
create accounts and set passwords,
find accounts on the device,
add or remove accounts,
use accounts on the device
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
Android Jetpack core
Firebase
Google Cloud Messaging (GCM)
Google gson
Okio
JetBrains Annotations
IntelliJ IDEA
Glide
Retrofit
ReactiveX
Dagger
greenrobot EventBus
Crashlytics
Butter Knife
Apache Commons Codec
Timber
fabric
mixpanel
SignPost OAuth
Google GData client