Desk.com

by Salesforce.com, inc. · Business · Free

On Google Play since August 2014 · Data updated 2026-11-05

Desk.com is made and published by Salesforce.com, inc. AppBrain is an independent app data site and isn't affiliated with Salesforce.com, inc. The app name, icon, screenshots and description belong to Salesforce.com, inc. and are shown as published on Google Play.

AppBrain's verdict

EstablishedPoorly rated

Rating on Google Play: 2.85; 169 ratings
Installs: 30 thousand
Last updated: July 27, 2018
Ads: No ads
Size: 5.26 MB

Desk.com has 30 thousand installs. Users are critical: 2.8 stars from 169 ratings.

Official page on Google Play

User feedback

Ratings and reviews on Google Play

Comments on Desk.com for Android

★★★★★ Deebs Tundra · Jul 14, 2016

Great mobile tool for cases Recent update, there's a mismatch on the reply screen and my keyboard. It lets me type there, but doesn't accept autocorrect or swype. Update: I received a carrier update this morning that seems to have resolved the issue.

★★★★★ A Google User · Aug 29, 2014

Finally, on Android. Testing this native. A mere 500 downloads as of now. I'.ll be testing this app thoroughly. I'm glad they finally launched the mobile app. The interface and functionality are good for basic use as of now. I hope they add deeper integration with the salesforce1 app, soon. I'd also like to see functionality to add multiple accounts, on different accounts

★★★★★ A Google User · Aug 17, 2014

About time :) Finally I can respond when I am not near my computer! This will be very convenient. It is a bit quirky on initial login, but after an app restart, seems OK... Acceptable quirkiness for a beta. (The quirk was after I logged in using google apps I was sent to yet another login page, looked like the mobile site, after logging in again the UI would not respond at all. After restarting the app, it worked as expected, and the UI no longer looked like the mobile site.)

★★★★☆ A Google User · Aug 3, 2015

Indispensable but copy message before clicking SEND Very convenient to know who's requesting support when you are away from your computer. Indispensable, actually. But it crashes way too often when trying to use the phone app to actually respond to clients' request for support using your mobile phone. I've learned to do a 'copy' before I click send, and then if it crashes I just paste my response on to my regular email account. Otherwise, it's a wonderful tool that gives you the freedom to leave the office.

★☆☆☆☆ Alejo Mulet · Jul 16, 2018

Desk is great, but the app is honestly terrible. Can't even reply to cases, just read and change status.

★★☆☆☆ David Hernandez · Aug 30, 2016

It makes no sense that they removed the case filters. Even worse is when I called customer support they had no idea.

★☆☆☆☆ A Google User · Nov 29, 2014

Error when enter the site name Can't log in at initial screen it gives an error it looks like this is a bug

★☆☆☆☆ Justin Willis · Feb 5, 2016

Never loads actually loads in any cases on my Nexus 6 running Android 6.0.1. Just infinitely loads until eventually it crashes. This app works about as good as the sales force web api documentation, which means it does not work at all.

★☆☆☆☆ KH Tan · Feb 11, 2018

Can't even login. Doesn't recognize the url I entered.

Google Play Rating history and histogram

Store listing

By Salesforce.com, inc., from Google Play

“Use the Desk app from a phone or tablet and never lose touch with your customers”

Screenshots by Salesforce.com, inc., from the Google Play listing

Description by Salesforce.com, inc. Written by the developer, not by AppBrain. Click to read.

Whether you're on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It's that easy and it's always safe and secure.

Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)

Features:

• Use Desk.com on your Android phone or tablet

• Automatically sync with your Desk.com site

• Reply to and resolve customer requests

• Search across cases by keyword, customer name, or case ID

• View all of your customer inquiries

• Check in on your support queues

• Add internal notes for only colleagues to see

• Add quick replies and actions (macros) to cases

• Set case status and priority

• Assign cases to agents and groups

• See detailed customer and company information

• Find out about new cases with push notifications

Recent changes:
We fixed a bug causing macros with replies not to execute successfully.

Official page on Google Play

Safety and technology

Found in the app by AppBrain

Ads: No ads
Price: Free
Libraries: 22
App size: 5.26 MB
Needs Android: 4.1+
Content rating: Everyone

Technologies used by Desk.com

9 permissions · 22 libraries

Subscribe to see full permission and library details

Releases

Updates seen on Google Play

Version: 2.1.3
Launched: August 2014

Jul 27, 2018UpdateVersion 2.1.3
Nov 30, 2017UpdateVersion 2.1.2
Sep 2, 2016UpdateVersion 2.1.1
Aug 26, 2016UpdateVersion 2.1.0
Jul 25, 2016UpdateVersion 2.0.2

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Alternatives

Similar apps and more from Salesforce.com, inc.

Alternatives to Desk.com

Installs

Tracked by AppBrain

Last 30 days: 0
Play install range: 10+ thousand
Launched: August 2014

Installs over time

Desk.com has been installed 30 thousand times. Over the past 30 days, it has been installed 0 times.

Rankings

Google Play top charts

Google Play Rankings for Desk.com

This app is not ranked

About the app and developer

About Desk.com

Desk.com is a business app developed by Salesforce.com, inc.

Install Statistics

Desk.com has been downloaded 30 thousand times. In the last 30 days, the app was downloaded 0 times.

User Ratings

Desk.com is rated 2.85 out of 5 stars. The rating is based on 170 ratings.

App Information

Desk.com is freely available from Google Play. The APK size is 5.26 MB. The latest APK version available is 2.1.3. The last update was on July 27, 2018.

Technical Requirements

Desk.com requires Android 4.1+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since August 2014.

App Performance Report

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Developer information for Salesforce.com, inc.

Salesforce.com, inc.

mobile@desk.com

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