Use the Desk app from a phone or tablet and never lose touch with your customers
3.00·169 reviews·10,000+ downloads
About Desk.com
Desk.com is a business app developed by Salesforce.com, inc..
How many times has Desk.com been downloaded?
Desk.com has been downloaded 30 thousand times. In the last 30 days, the app was downloaded 0 times.
What is the rating of Desk.com?
Desk.com is rated 3.00 out of 5 stars, based on 170 ratings.
Is Desk.com free?
Desk.com is free to download. The APK download size is 5.26 MB. The latest version available is 2.1.3. The last update was on July 27, 2018.
What are the requirements for Desk.com?
Desk.com requires Android 4.1+ or higher. The app has a content rating of Everyone. The app has been available on Google Play August 2014.
Description
Whether you're on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It's that easy and it's always safe and secure.
Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)
Features:
• Use Desk.com on your Android phone or tablet
• Automatically sync with your Desk.com site
• Reply to and resolve customer requests
• Search across cases by keyword, customer name, or case ID
• View all of your customer inquiries
• Check in on your support queues
• Add internal notes for only colleagues to see
• Add quick replies and actions (macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• See detailed customer and company information
• Find out about new cases with push notifications
Recent changes: We fixed a bug causing macros with replies not to execute successfully.
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Great mobile tool for cases Recent update, there's a mismatch on the reply screen and my keyboard. It lets me type there, but doesn't accept autocorrect or swype. Update: I received a carrier update this morning that seems to have resolved the issue.
★★★★★A Google User· Aug 17, 2014
About time :) Finally I can respond when I am not near my computer! This will be very convenient. It is a bit quirky on initial login, but after an app restart, seems OK... Acceptable quirkiness for a beta. (The quirk was after I logged in using google apps I was sent to yet another login page, looked like the mobile site, after logging in again the UI would not respond at all. After restarting the app, it worked as expected, and the UI no longer looked like the mobile site.)
★★★★★A Google User· Aug 29, 2014
Finally, on Android. Testing this native. A mere 500 downloads as of now. I'.ll be testing this app thoroughly. I'm glad they finally launched the mobile app. The interface and functionality are good for basic use as of now. I hope they add deeper integration with the salesforce1 app, soon. I'd also like to see functionality to add multiple accounts, on different accounts
★★★★☆A Google User· Aug 3, 2015
Indispensable but copy message before clicking SEND Very convenient to know who's requesting support when you are away from your computer. Indispensable, actually. But it crashes way too often when trying to use the phone app to actually respond to clients' request for support using your mobile phone. I've learned to do a 'copy' before I click send, and then if it crashes I just paste my response on to my regular email account. Otherwise, it's a wonderful tool that gives you the freedom to leave the office.
★☆☆☆☆A Google User· Nov 29, 2014
Error when enter the site name Can't log in at initial screen it gives an error it looks like this is a bug
★☆☆☆☆Alejo Mulet· Jul 16, 2018
Desk is great, but the app is honestly terrible. Can't even reply to cases,
just read and change status.
★☆☆☆☆A Google User· Jun 12, 2015
doesn't work I can't enter my companies url via the app. Had to use the mobile site.
★☆☆☆☆Justin Willis· Feb 5, 2016
Never loads actually loads in any cases on my Nexus 6 running Android 6.0.1. Just infinitely loads until eventually it crashes. This app works about as good as the sales force web api documentation, which means it does not work at all.
★★☆☆☆David Hernandez· Aug 30, 2016
It makes no sense that they removed the case filters. Even worse is when I called customer support they had no idea.
Google Play Rankings for Desk.com
This app is not ranked
Technologies used by Desk.com
9 permissions·22 libraries
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