Leodesk: Support Inbox & Chat

Leodesk turns your phone into a working support desk. Reply to tickets, answer live chats, check who is waiting and move work forward — without opening a laptop.

Requires an existing Leodesk account.

WORK YOUR SUPPORT INBOX
See every open ticket in a shared inbox, sorted the way you already sort it on the web. Open a conversation, read the full history, and reply in a few taps. Leave an internal note when you need to talk to the team instead of the customer, or forward the thread to someone outside it.

ANSWER LIVE CHAT
Real-time chat with visitors on your website. Send photos and voice messages when typing is slower than talking.

KEEP TICKETS MOVING
Change a ticket's status or hand it to another agent from the ticket screen. Assigned-only agents see only their own tickets — enforced on the server, so the app can never show someone more than their role allows.

KNOW WHO YOU ARE TALKING TO
Open a contact to see who they are and what they have contacted you about before, so your first reply is not your first question.

SEE THE NUMBERS
A dashboard with ticket volume over the last seven days, opened versus resolved, how many tickets are awaiting a first reply, channel mix, team workload and recent activity.

PUSH NOTIFICATIONS THAT RESPECT YOUR TIME
Get notified when a ticket is assigned to you or a customer replies. Per-agent notification settings mean you choose what is worth an interruption — you are not signed up for every event in the workspace.

DARK MODE AND TABLETS
The interface follows your system light or dark setting, and works on tablets.

ABOUT LEODESK
Leodesk is a customer support platform: shared inbox, live chat, customer portal and contact forms in one queue, with automation rules, SLA policies and reporting. Outbound email is signed with your own domain key so replies come from you, not from a vendor. Pricing is per agent — no per-ticket fees, and AI features are included rather than billed per resolution.

Free for up to three agents. No card required.

Recent changes:
Fixes and Improvements