Manage your Telstra services, get help and so much more with the My Telstra app
4.23·124,218 reviews·10,000,000+ downloads
Pros & Cons
Official Telstra app for direct account access and payments
All-in-one tool for account, recharge, and speed checks
McAfee-powered security and Safe Browsing
Regular updates and bug fixes
Limited emphasis on explicit billing/usage insights compared with some competitors
Fewer device-management features highlighted vs rivals that stress 'devices' or 'home Wi-Fi'
Marketing messages could more clearly communicate updates and troubleshooting options
About My Telstra
My Telstra is a tools app developed by Telstra Limited.
Download Statistics
My Telstra has been downloaded 11 million times. In the last 30 days, the app was downloaded 64 thousand times. It is ranked #8 in tools.
User Ratings
My Telstra is rated 4.23 out of 5 stars. The rating is based on 120 thousand ratings.
App Information
My Telstra is FREE to download. The APK download size is 57.49 MB. The latest version available is 128.0.366.110006. The last update was on August 12, 2026.
Technical Requirements
My Telstra requires Android 9.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play July 2012.
Description
Tracking your order? Making a payment? Getting help?
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That brings the communication and co-ordination for modern living also with the various services available of value as in trouble spots and the resolution of anything required for customers requirements #
★★★★☆Carissa Green· Aug 8, 2026
Still more expensive than most but usually great service
★★★★☆Linda Weber· Aug 23, 2026
Clunky to use, doesn't like you to change options, especially when your card has been scammed, and you try to update to new one. Could be more user-friendly especially when you are not tech-savvy.
★★★★★Clint Nicholls· Aug 6, 2026
The Telstra plans and great and the phone's👍👍?
★★★★★Dannielle Black· Aug 5, 2026
Excellent service. Very polite, friendly operator. Did exactly as I requested.
★★☆☆☆Ethanol· Aug 22, 2026
Keep increasing the prices without any sort of increase to the quality of service provided
★☆☆☆☆laurence witham· Aug 5, 2026
Before a recent problem, it would have been 5 stars, I had Samsung flip, after 9 months the screen hinge failed. Telstra said they would replace it as I had phone insurance, the telstra insurance declined replacement with no reason given. I have a perfect credit rating and have been with telstra for 30 years. They said they would refund all my insurance payments, that never happened. I have canceled the insurance and the $2000 phone sits in a drawer. I'm still paying the phone off.
★☆☆☆☆steve Whiteside· Aug 5, 2026
Service has been appalling for the last few months, I really don't know why I have recharged my account again, maybe I'll change providers next month, plus the price has gone up
★★☆☆☆Allan Boulton· Aug 22, 2026
Impossible to set up. I needed to chat to an agent in the Philippines to get the sim to work. I have been able to recharge it using the app.
★☆☆☆☆Kieran Klep· Aug 17, 2026
For a big corporation, the app is terrible, maybe the CEO can take a pay cut to improve the app, service and also reduce plan cost, as if CEO get paid more, the plans go up to pay for it
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