Remote Help

26.4.28-20260428.1-b0e499dd

Microsoft Corporation

3.79

134 reviews

50,000+
Downloads

Free

Get help from your organization.

Remote Help by Microsoft enables organization-wide IT support by letting an IT admin view and remotely control a device to troubleshoot issues. The app integrates with Microsoft Intune enrollment and targets the BUSINESS market; it is not ranked in any top list. With 50,000+ total downloads and 1.5K in the last 30 days, it shows steady enterprise adoption.

Pros & Cons

Microsoft-backed enterprise solution
Intune enrollment enables full functionality
Free to use for organizations
Business-oriented with IT-focused features

Requires Intune enrollment, limiting adoption for non-Intune shops
Not ranked in top lists, indicating niche visibility
Uses sensitive permissions (camera, screen control, alert windows) under IT governance

About Remote Help

Remote Help is a business app developed by Microsoft Corporation.

Download Statistics

Remote Help has been downloaded 53 thousand times. In the last 30 days, the app was downloaded 1.5 thousand times.

User Ratings

Remote Help is rated 3.79 out of 5 stars. The rating is based on 130 ratings.

App Information

Remote Help is FREE to download. The APK download size is 71.62 MB. The latest version available is 26.4.28-20260428.1-b0e499dd. The last update was on May 11, 2026.

Technical Requirements

Remote Help requires Android 8.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play August 2022.

Description

This app allows you to receive technical support from your organization. Your IT support person will be able to view and control your device to troubleshoot issues on the device.

This app requires your device to be enrolled with Microsoft Intune. If you have issues with this app or questions about its use (including your company’s privacy policy) contact your IT administrator and not Microsoft, your network operator, or your device manufacturer.

Dichiarazione di accessibilità: https://www.microsoft.com/it-it/accessibility/declarations

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More data about Remote Help

Price	Free to download
Total downloads	53 thousand
Recent downloads	1.5 thousand
Rating	3.79 based on 130 ratings
Ranking	Not ranked
Version	26.4.28-20260428.1-b0e499dd
APK size	71.6 MB
Number of libraries	14
Designed for Android	8.0+
Suitable for	Everyone
Ads	NO ads

App Performance Report

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Alternative downloads for the Remote Help app

Comments on Remote Help for Android

★★★★★ Alex · Nov 11, 2025

They immediately realized I was being poised through an exploit in the WhatsApp/Samsung relationship and instantly helped me

★★★★★ Brent Costello · May 26, 2024

Great way for an expert to connect and fix your computer problem ☺️.

★★★★★ Yasser Qasem · Nov 11, 2025

Very good the first one who rates in some Microsoft applications

★★☆☆☆ USERgame · Feb 21, 2026

Abused by a stalker who has been pedophile tricks, pretending to be our administration over a fake business account stalking us using Remote Help for years now and Microsoft has done nothing to stop this, Termux and other programs have been showing this pedophile, and we have been collecting proof for five years now using net cat to show the ports they are refusing to disconnect from and I have fbi reports going back years, local police reports as well.

Google Play Rankings for Remote Help

This app is not ranked

Technologies used by Remote Help

Remote Help is requesting 20 permissions and is using 16 libraries.

Permissions

Network communication

view network connections, view Wi-Fi connections, full network access

Your accounts

find accounts on the device

Phone calls

read phone status and identity, android.permission.READ_PRIVILEGED_PHONE_STATE

Hardware controls

take pictures and videos

System tools

run at startup, draw over other apps, prevent phone from sleeping, modify system settings

Extra

android.permission.ACCESS_SURFACE_FLINGER, android.permission.FOREGROUND_SERVICE, android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION, android.permission.INJECT_EVENTS, android.permission.POST_NOTIFICATIONS, com.microsoft.intune.DIAGNOSTICS, com.microsoft.intune.remotehelp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION, com.microsoft.remoteassist.permission.PLUGIN_BIND, com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL

Ad network libraries

None found

Social libraries

None found

Development tools

Android Jetpack core

Android Architecture Components

Android Jetpack VersionedParcelable Android Jetpack Annotations Android Library Icon

Android Jetpack Annotations Android Jetpack Widgets Android Library Icon

Android Jetpack Widgets Android Jetpack AppCompat Android Library Icon

Android Jetpack AppCompat Kotlin Android Library Icon

Kotlin

Google gson Android WorkManager Android Library Icon

Android WorkManager Picasso Android Library Icon

Picasso

Google Protocol Buffers

Simple Logging Facade for Java (SLF4J) Android Library Icon

Simple Logging Facade for Java (SLF4J) FasterXML Jackson Android Library Icon

FasterXML Jackson Timber Android Library Icon

Timber

Trust & Safety: The app requests permissions including CAMERA, FOREGROUND_SERVICE, SYSTEM_ALERT_WINDOW, WAKE_LOCK, and various device-management permissions to support remote assistance. It is designed for enterprise use with Microsoft Intune integration. Ensure organizational governance, user consent, and review privacy policies when deploying.

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