Provide excellent Customer Service to your customers with Richpanel
About Richpanel
Richpanel is a business app developed by Richpanel.
Download Statistics
Richpanel has been downloaded 2.9 thousand times. In the last 30 days, the app was downloaded 53 times.
User Ratings
The app has no ratings yet.
App Information
Richpanel is FREE to download. The APK download size is 39.14 MB. The latest version available is 2.0.20. The last update was on July 8, 2026.
Technical Requirements
The app has a content rating of Everyone. The app has been available on Google Play April 2022.
Description
Richpanel is Customer Service App built for DTC brands. Thousands of merchants use Richpanel to provide great customer service on all channels.
The mobile app is designed for support agents to provide customer service on the go and to not miss even on Here’s what you can do with the Richpanel mobile app:
1. All conversations in one place Manage customer conversations from Facebook, Instagram, email, and live chat from one place.
2. Reply faster with macros & templates. Save time with pre-filled answers with Macros (customer name, product name, etc.)
3. Quick gestures Reply to, close, archive, or snooze tickets with easy, intuitive gestures.
4. See customer & order data See customer profile, order history, and tracking details next to each ticket.
5. Resolve faster with your team Users can assign tickets and create private notes on tickets for better collaboration
Richpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.
Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors.
Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.
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This is exactly what we've been looking for. It gets mind-numbing, replying to customers with the same questions, over and over again. Rich panel covers all of this. With a combination of the auto responses, AI and self serve set up, it has cut down CS massively for us. I think it will continue to get better as we load more data into it.
★★★★★Pankaj Kumar· Apr 12, 2022
Great app to provide customer support. It has all the necessary features.
★★★★★Yasir Usman· Oct 27, 2025
Great app but needs more improvements on android and smartphones, I noticed there isn't a homepage which tells you the stats, when using it on android, on pc it shows
★☆☆☆☆Rafakat Sardar· Nov 28, 2025
It's the cheapest copy of Georgia - one of the worst Helpdesks I have ever experienced - full of bugs - lags too much, i Most of the time it remains irresponsive and idle, not user-friendly, you can't collapse the chat window fully ... And so on
★☆☆☆☆Kyle Stults· Apr 17, 2026
Started then stopped working. None of our "Views" (and actual section in the app) work...returns "error fetching conversations please try again later" message.
Google Play Rankings for Richpanel
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