Royal Mail Delivery App

The Royal Mail Delivery App enables approved delivery partners, agency workers and temporary delivery staff to manage and complete assigned parcel deliveries using their own Android or iOS smart phone. The app provides everything needed to manage deliveries from route assignment through to successful delivery completion, helping authorised delivery personnel deliver parcels safely, accurately and efficiently.

Key Features
• Access assigned delivery routes and manifests
• Manage parcel deliveries throughout your route
• Capture proof of delivery
• Complete secure PIN-verified deliveries where required
• Deliver parcels to lockers and Local Collect locations
• View customer delivery preferences and accessibility requirements
• Receive delivery updates and task notifications
• Record delivery attempts and delivery outcomes
• Benefit from location-aware delivery validation
• Support efficient loading and delivery preparation

Simple and Efficient Delivery Management
The Royal Mail Delivery App helps delivery partners complete deliveries accurately and efficiently by providing clear route information, delivery instructions and real-time task updates in a single application. Delivery information is available directly within the app, helping users manage assigned routes, complete deliveries and record outcomes quickly and securely.

Privacy and Data Protection
The Royal Mail Delivery App is designed to support delivery activities while respecting the privacy of users who choose to use their own device. The app communicates directly and securely with Royal Mail systems and does not provide Royal Mail with access to personal content stored on your device. It receives delivery assignments, provides delivery updates and records proof of delivery, processing only the information required to support authorised delivery activities. Royal Mail does not use the app to access personal messages, emails, photos, videos, contacts, browsing activity or other personal information stored on your device. The app does not monitor activity outside of the application and is designed solely to support the delivery tasks assigned to you. Where device permissions are required, such as location services to support delivery validation or the camera to capture proof of delivery, these are used only for operational delivery purposes.

Designed for Delivery Operations The app enables approved delivery personnel to support Royal Mail delivery services through a mobile-first experience, providing the information and tools