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The app is a bit basic and has some quirks, but it's nice to be able to see energy usage, overall health of the hybrid water heater as well as have access to scheduling and different heating modes. As far as minor complaints, I don't like that the capacity of the heater only shows as empty, 1/3, 2/3 or full. It would be nice to have a more accurate measure of how much is in the tank and ready. The other complaint is that the main screen doesn't refresh automatically (go back, head in again)
★★★★★Greg Brown· Nov 10, 2025
I installed this app to control our new Ruud heat pump system and couldn't be happier. It is full-featured, and the user interface is intuitive and simple to navigate. I've encountered no bugs. It is quick with no unreasonable latency. I'm not sure about the older negative comments. Perhaps that was an early release? I don't know, but I find it to be excellent app.
★★★★★Christine Whites· Sep 15, 2025
Love the water heater and the flexibility in settings. I am the only person in my house. I have it set to run at 6am on the heat pump setting and off for the other times. That's plenty for me. If I have guests, I'll modify. The only issue I have is that periodically it doesn't follow the schedule, and I find myself out of hot water because it didn't run. An update - My issue may have been because, the app was running on two phones for a while. Down to 1 and it's working fine
★☆☆☆☆Charles Wales· Jul 5, 2025
This app has been plagued with the same problems for years. No response or updates from Ruud (Rheem). Most companies are improving their products over time. The lack of anything from these folks for years makes this very expensive system a huge risk. I would consider another choice of systems in hindsight. Update again. Their newest version 6/2025, wiped out my zones. Their app requires TKIP encryption that hasn't been in use for a decade. Enable it, connect, and then disable. Frustrating!
★☆☆☆☆Robert Black· May 17, 2025
It never shows the settings of my thermostat correctly. You set the temp, and it doesn't change thermostat also.
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