To use Broadband features, you must be connected to your Virgin Media WiFi.
About Virgin Media Connect
Virgin Media Connect is a communication app developed by Virgin Media.
Download Statistics
Virgin Media Connect has been downloaded 4 million times. In the last 30 days, the app was downloaded 11 thousand times. It is ranked in the top 100 communication apps.
User Ratings
Virgin Media Connect is rated 1.35 out of 5 stars. The rating is based on 23 thousand ratings.
App Information
Virgin Media Connect is FREE to download. The APK download size is 72.03 MB. The latest version available is 13.5.18. The last update was on November 6, 2025.
Technical Requirements
Virgin Media Connect requires Android 8.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play January 2014.
Description
**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience
The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.
Take control of your WiFi:
• Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods* • Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime • Reboot your Hub remotely • Share your WiFi with guests via a QR code • Create a separate guest WiFi network for visitors • Manage the Hub’s settings, such as network name and password
Get help, fast:
• Find useful FAQs • Check out installation guides • Join our community forum
Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app
What you need:
A device running Android 8 or above
*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.
Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.
Recent changes: Thank you for choosing the Virgin Media Connect app! Here's what's new in this version:
• Improved performance of the Pause/unpause devices feature • Accessibility improvements for people with impairments or who use assistive technologies • Bug fixes and stability improvements
We're working hard to bring more improvements to the Connect app, so we hope these tweaks offer a smoother, more intuitive experience.
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So far no issues, it was easier to change the router name and password through this than through the router directly.
★★★★★STEVIE C· Jun 4, 2026
This truly makes things easier to deal with. It speaks for itself. Anyone with a virgin account needs this & the Virgin Media app. WOW!! Genuinely so much easier.... HIGHLY RECOMMENDED
★★★★★Rahani Khan· Jun 16, 2026
Very good app you can control your router speed test and how many devices connected to you router
★★★★☆Buzz· Apr 18, 2026
Helps to be able to check if Wi-Fi devices are working before you start to reboot everything.
★★★★☆Paul S· May 8, 2026
Bad to very good! The hub wasn't working for 4 days... but it is flying after a technician came and solved the problem... The help area is not good especially if it is 'technical' it wasn't easy reaching out to a human host who solved the issue after a false start.
★☆☆☆☆Ashley Smith· May 20, 2026
Slow, fails when resetting hub. The Virgin Media app is even worse!
★☆☆☆☆Catch Di· Apr 19, 2026
Useless app. Not fit for purpose. It doesn't recognize the guest Wi-Fi, and it doesn't recognize all connected devices, which is the whole reason for using the app.
★★☆☆☆Phil Baldry· Apr 21, 2026
Not a bad start but home page shows incorrect number of devices connected to network e.g. shows 10 but going to other tabs there are 12 devices connected and can't disconnect/pause deivces
★★☆☆☆Thomas Mann· Jun 17, 2026
This app's functions are useful, but it takes too long to update to what's in your network. It took a few days for it to realize I even had a router in my home, even though all my devices could connect to it. It does not knowI have a Wi-Fi pod, even after I have "added" it to this app many times. My speed tests are inaccurate because it doesn't know to look for a Wi-Fi pod. VM agents claim everything works in my home, so why doesn't the app know too?
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