Backline | Telehealth, Secure Messaging, and Care Collaboration
About Backline
Backline is a medical app developed by DrFirst.
How many times has Backline been downloaded?
Backline has been downloaded 26 thousand times. In the last 30 days, the app was downloaded 140 times.
What is the rating of Backline?
Backline is rated 3.66 out of 5 stars, based on 61 ratings.
Is Backline free?
Backline is free to download. The APK download size is 31.49 MB. The latest version available is 7.6.0. The last update was on March 17, 2025.
What are the requirements for Backline?
Backline requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play July 2014.
Description
Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time.
Start telehealth visits and remote assessments with patients on-demand. Collaborate with the care team via secure chat. Send and receive HIPAA-compliant messages, images, files, forms, notifications, reminders, and more – all from your phone or mobile device!
Backline streamlines communication across the care community including:
Between Clinicians and Patients: - Start telehealth consultations and automatically document the encounter - Send secure messages to patients before procedures and follow-up after treatment - Contact patients with caller ID masking to maintain your privacy
Between Care Team Members: - Enable patient-centered group chats to connect all members of the care team
- Expedite clinical workflows with automated notifications and alerts - Quickly distribute documents and gather e-signatures to save time
Between Organizations: - Cross-org messaging connects siloed providers, health systems, and practices - Eliminate time-consuming phone calls and cumbersome faxing between facilities - Share summarized CCD documents with supporting clinicians like PCPs
Plus, Backline can be tailored to meet your needs through our Solution Packages, including Backline for Case Management, EMS, Hospice, Behavioral Health, Pharmacy, Payors, and more.
Download Backline to get started!
More about Backline for Telehealth: Backline makes telehealth quick and easy.
Through Backline, clinicians can initiate video chat sessions and secure text threads to share information with patients at home in real-time.
You get unlimited use with an annual subscription vs. other offerings that charge a fee for each session which often discourages use for many types of patient visits.
There’s no registration process for patients or app for them to download. A simple text from the provider using Backline goes straight to the patient’s mobile phone to initiate a secure, HIPAA-compliant virtual visit.
Our video chat is automatically dated and time-stamped from the start and end of the call. Providers can take this information and add their CPT codes for reimbursement; it is that easy.
Backline is an easy-to-use clinical communication platform with care collaboration features you won’t find in other telemedicine offerings.
Not only can you do virtual visits, but streamline the communication and documentation surrounding them.
With secure texting, file sharing, and integration with eForms platform built-in, Backline gives you everything you need to collaborate with patients now while giving you the tools to improve clinical communication between your staff, patients, family members, and external providers in the future.
Download Backline to get started with telehealth today.
Recent changes: v7.5.3 Latest updates:
• General improvements and less-visible fixes
Question or Suggestions? Contact us at backlinesupport@drfirst.com
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Easy to use telehealth app for providers and patients across multiple platforms. Love it!
★★★★★A Google User· Aug 15, 2014
Designed for Health Care This app has patient chats, group chats, and individual chats!
★★★★★A Google User· Apr 20, 2015
Good solution! Easy to use and set up. Great solution for secure messaging in health care!
★★★★★Mike Chen· Apr 1, 2020
Great app. Makes communication with patients a breeze and doing it in a HIPAA compliant way is great. I like being able to keep my own personal info private while still being able to communicate. Video chat is rock solid stable.
★★☆☆☆Katie Laird Maxwell· Dec 4, 2020
This product appears to be integrated with I-prescribe, but it is totally separate and requires one to enter each patients' information individually. I have not been able to use this product as a solo practitioner as it is too cumbersome. My product implementation specialist seemed to ignore my questions and stopped trying to teach me how I could use this product when it was clear that it wasn't integrated with I prescribe. Normally I prescribe support is very good.
★☆☆☆☆Arslan Ahmad· Jun 3, 2025
Pixel 9 pro user. Extremely unreliable. Fails to notify me half the time, and I have missed critical communication from nurses and others. Despite turning on all notification settings and disabling the battery optimization problem continues to persist. Also, it does not send SMS reminders. Please fix these issues, apparently the iphone variant works much better, as my colleagues with iphone have not had this problem.
★★☆☆☆Lauren Licata· Nov 26, 2021
Rarely works well. Often crashes, loses messages, has locked my phone (Samsung) countless times as it freezes. Useful for what it does but absolutely inconsistent in how it works.
Google Play Rankings for Backline
This app is not ranked
Technologies used by Backline
Backline is requesting 31 permissions and is using 45 libraries.
Show details
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
