Cynergy Bank Mobile Banking

Now you can perform most day-to-day personal* AND business banking** tasks via a single app: minimising to login to a computer for Online Banking or calling our Customer Service team, including:
• View and manage personal* AND business bank accounts in the same app with easy switching between the two types
• Login using biometric authentication or a PIN
• Enhanced support for PIN recovery, with options to reset or recover forgotten PINs
• Add and manage payees for future transactions
• Set up scheduled payments for better financial planning
• Support for international payments
• Business banking support! Single (straight-through) and multi-director approval workflows for:
- Domestic business payments
- Internal transfers
- Withdrawals from business accounts
- Creating and managing Standing Orders
• Set up alerts and notifications for activity on your account(s)
• App exclusive! if you have a Fixed Rate Bond, you can set your maturity instructions
• View loan and mortgage accounts (read-only)

ACCOUNT SUPPORT
* Personal Banking accounts supported by the app: Online Easy Access Account, Online Notice Saver, Online ISA, Fixed and Variable Rate Cash ISA, Fixed Rate Bonds.
** Business Banking accounts supported by the app: Business Current Account (BCA), Cynergy Business Current Account (CBCA) and Business Saver (BSA).

TO RUN THE APP, YOU NEED:
• A smartphone or tablet running the Android operating system (see the Information panel on this page for details)

• To be a registered user of Online Banking. Details of how to register for Online Banking are on our website.

• Before logging into the app for the first time, you will need to register it. When registering you will be asked for personal details you supplied when registering for Online Banking.

If you don't have these details, contact our Customer Service team on 0345 850 5555 or +44 (0)20 3375 6422 (if you're calling from outside the UK). Lines are open from 8.00am to 7.00pm weekdays and 9.00am to 5.00pm (UK time ) on weekends and bank holidays. Calls may be recorded for monitoring and training.

FOR MORE INFORMATION AND HELP
Visit our website www.cynergybank.co.uk. There you will find frequently asked questions about our app and Online Banking, as well as more ways to contact us or get support.

COMPANY INFORMATION
Cynergy Bank plc. Registered in England and Wales: 04728421. Registered office: 4th Floor, One New Change, London EC4M 9AF. Correspondence address: PO Box 80030, London EC4P 4NG.
Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Asset Based Lending is exempt from regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105. Cynergy Bank and the curve logo are registered trademarks.
Eligible deposits with Cynergy Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or at https://www.fscs.org.uk.

Recent changes:
We’ve made some behind-the-scenes improvements for our Mobile Banking app. This update includes a few bug fixes to help improve stability and make your experience smoother.