Field Service Mobile (2016)

★★★★★ I see a lot of comments here where people are complaining about it's "ease of use", field service is a fully customisable program through the use of the Woodford Resco application. Sync times (after first sync) are based upon the amount of data on the device and the amount of changes made. Using sync filters you can limit what is sent to the mobile. Long story short, if you're complaining about the usability, you haven't configured it correctly. The only real complaint I have is that this application is not updated to match the Resco Mobile CRM app.

★★★★★ First versions are suprisingly very smooth. I think it will be a slow uptake, changing systems will be only justified if the one businesses are using is below average.. getting business teams to switch will be the challenge.. the configured app style itself proves a smooth & streamlined way of upping productivity. Throughout the working week, each team member is in the live loop of both personal and team direction.

★★★★★ Need to be tech savvy to use it. Very easy to navigate once you know what each screen does. Latest update was very good. Synch times lowered drastically by turning off last setup item. Don't synch non bookqble work orders did the trick.

★★☆☆☆ Extremely slow to update to sync. Times out. Not intuitive. There is no reasonable sequential steps from the time you receive a work case to closing and completing the work case. The steps to receive and close the work case hop around the app.

★★☆☆☆ I would give a lower rating if that were possible. This app crashes everytime I change the booking status and save. The data fields are spread out in a manner that does not make any sense to an actual end user. It is VERY hard to even imagine that the developers consulted with any actual field reps who have to use this app as the program flow is absolute chaos. For example obtaining just a simple list of tracking numbers for parts associated with work orders is a huge chore when you have multiple parts and multiple work orders. There are multiple ways that end users can actually mess up the over all call flow (end to end) just by selecting the wrong (but similar sounding) choice from a drop down. The app allows end users to make plenty of mistakes that will result in customer sat issues. There is no confirmation that status updates or requests from this app are even received by the back end systems so the end users have no clue what is submitted and what is not. Even IF the submission goes through the back end systems have so many bugs that the submissions get delayed or even just vanish. This is NOT an app you would want trust your fortune 500 company reputation on.

★★☆☆☆ Absolute garbage app. No idea why multi million dollar companies are running this app when there are better solutions out there. Between sync issues(if it syncs) pages not loading important information (if it loads), map not working properly or updating (if it loads), do you see a trend here? The app is not user friendly, and it is more than evident that the end user (field reps, installers) were not part of the equation during development. Aggravating to use and tests the patience and sanity of anyone who has to use it.