Helix Fi is a tools app developed by Vidéotron ltée.
Download Statistics
Helix Fi has been downloaded 860 thousand times. In the last 30 days, the app was downloaded 7.3 thousand times.
User Ratings
Helix Fi is rated 4.17 out of 5 stars. The rating is based on 15 thousand ratings.
App Information
Helix Fi is FREE to download. The last update was on November 28, 2024.
Technical Requirements
Helix Fi requires Android 7.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play June 2019.
Description
Manage connections to your Wi-Fi network Use Parental Control to manage your household’s Internet usage. Troubleshoot or change your home connection settings, even remotely.
Available to all Videotron Helix customers with a Helix Internet or Helix TV and Internet plan. Use it, it’s free! Not a Helix customer? Browse our Helix Internet plans.
How do I use the Helix TV app?
Download the app to monitor connections to your home Wi-Fi network and manage your Internet connection wherever you are. Open the Helix Fi app on a mobile device and follow the instructions. They will guide you through using the app for the first time. It’s easy!
INTERESTING FEATURES
• Easily identify connected devices on your network thanks to the option to rename them. The app also notifies you of new connections. You can instantly cut off a device or user’s access to your Wi-Fi network, if needed.
• Control Internet usage for created user profiles. The Helix Fi app helps you better control the content your children are exposed to and foster focus or sleep by managing Internet access periods.
• Monitor usage for devices connected to your network and usage peaks. With this overview, you can easily retrieve or change your username and password. You can also quickly troubleshoot your Wi-Fi yourself, even remotely. For example, change port forwards to manage your coverage.
• And much more…
4 PRACTICAL SECTIONS
OVERVIEW : Share your WiFi password with your guests, remotely test your connection's status or Restart your Helix Fi gateway, as needed.
WI-FI : Select a Wi-Fi band, create profiles and delete users from your network. Manage internet usage for those who have a profile, like your family members. For example, pause Internet access at bedtime on weekdays so everyone gets good night’s sleep.
HOME : Easily connect and control all your compatible smart home devices from one place. Manage your smart lights, door locks, and thermostat directly on the app. Plus, protect your home automation devices with the Advanced Security feature.
ACCOUNT : Manage notifications, activate pods to extend your coverage or find useful resources to answer your questions about Helix Fi.
Need help? We posted articles to help you handle things yourself. Go to the Support tab on our website. (3281)
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Very satisfied with Video tron/Helix tech support and overall service. The only problem is that the stand-by power in electric power outages is not sufficient. Laval QC.
★★★★☆Mohamed Aly· Apr 16, 2026
Service is stable most of the time. But we need the capability to whitelist websites without the need to disable the advanced security feature. Or at least to select the period of time (number of hours) if we are going to temporarily allow the access to the website.
★★★★☆Martin Provost· Jul 6, 2025
Great system, flexible and easy to use. I would give it 5 stars if the firewall feature was more robust to block certain access for kids.
★☆☆☆☆James Dot· Aug 30, 2025
UPDATE : We got our Helix replaced and all our problems went away until last night we lost internet and all connections to our security cameras. Today I noticed that I no longer have access to changing back and forth from 2.4 or 5 g Wi-Fi. My camera's worked best with 5G and my cell too, but now it uses the Smart Wi-Fi and no matter what I do I can't go back to manual. I'm getting tired with Video tron controlling my life. I want my old internet back whete I had control of my modem.
★☆☆☆☆M-S L-P (Boutube67)· Jul 6, 2026
Video tron, in general, sucks. So does their Helix. The connection to the Internet keeps dropping, no matter the services I pay for, and how many times I restarted the modem/router. And their customer service is just infuriatingly incompetent. I left Bell for Video tron, but I'm seriously considering changing internet provider, again. Maybe Ohio?
★☆☆☆☆Krakerino· Feb 1, 2026
Always have to download apps for everything now. My old ISP let me do what I wanted through a web UI. Now I need an app to port forward.
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