Helix Fi is made and published by Vidéotron ltée. AppBrain is an independent app data site and isn't affiliated with Vidéotron ltée. The app name, icon, screenshots and description belong to Vidéotron ltée and are shown as published on Google Play.
AppBrain's verdict
EstablishedWell rated- Rating on Google Play
- 4.17
- 15,769 ratings
- Installs
- 880 thousand
- Last updated
- November 28, 2024
- Ads
- No ads
- Size
- N/A
Helix Fi has 880 thousand installs. Users rate it well: 4.2 stars from 15,769 ratings.
User feedback
Ratings and reviews on Google PlayComments on Helix Fi for Android
★★★★★
Jean Simon
· Oct 22, 2026
I always turn off broadcast name and choose a random 40 characters password. + i am leaving 5 stars for Video tron in general.
★★★★☆
Martin Provost
· Jul 6, 2025
Great system, flexible and easy to use. I would give it 5 stars if the firewall feature was more robust to block certain access for kids.
★★★★★
Stan Ashton
· Dec 26, 2025
Very satisfied with Video tron/Helix tech support and overall service. The only problem is that the stand-by power in electric power outages is not sufficient. Laval QC.
★☆☆☆☆
James Dot
· Aug 30, 2025
UPDATE : We got our Helix replaced and all our problems went away until last night we lost internet and all connections to our security cameras. Today I noticed that I no longer have access to changing back and forth from 2.4 or 5 g Wi-Fi. My camera's worked best with 5G and my cell too, but now it uses the Smart Wi-Fi and no matter what I do I can't go back to manual. I'm getting tired with Video tron controlling my life. I want my old internet back whete I had control of my modem.
★☆☆☆☆
M-S L-P (Boutube67)
· Jul 6, 2026
Video tron, in general, sucks. So does their Helix. The connection to the Internet keeps dropping, no matter the services I pay for, and how many times I restarted the modem/router. And their customer service is just infuriatingly incompetent. I left Bell for Video tron, but I'm seriously considering changing internet provider, again. Maybe Ohio?
★☆☆☆☆
David K
· Dec 7, 2025
-10 stars. Terrible. This app continually upsets me every day. I HATE THIS APP so much it makes me want to drop the service, which is fine otherwise. Just let me use the options in the router settings on pc rather than force some pointless app that doesn't work half the time. I am constantly fighting with it. Often I disable a device, and it can still access the internet. It will just ignore the time limit schedules.
Google Play Rating history and histogram
Store listing
By Vidéotron ltée, from Google Play“Control your Wi-Fi Internet network”
Screenshots by Vidéotron ltée, from the Google Play listing
Description by Vidéotron ltée Written by the developer, not by AppBrain. Click to read.
Manage connections to your Wi-Fi network Use Parental Control to manage your household’s Internet usage. Troubleshoot or change your home connection settings, even remotely.
Available to all Videotron Helix customers with a Helix Internet or Helix TV and Internet plan. Use it, it’s free! Not a Helix customer? Browse our Helix Internet plans.
How do I use the Helix TV app?
Download the app to monitor connections to your home Wi-Fi network and manage your Internet connection wherever you are. Open the Helix Fi app on a mobile device and follow the instructions. They will guide you through using the app for the first time. It’s easy!
INTERESTING FEATURES
• Easily identify connected devices on your network thanks to the option to rename them. The app also notifies you of new connections. You can instantly cut off a device or user’s access to your Wi-Fi network, if needed.
• Control Internet usage for created user profiles. The Helix Fi app helps you better control the content your children are exposed to and foster focus or sleep by managing Internet access periods.
• Monitor usage for devices connected to your network and usage peaks. With this overview, you can easily retrieve or change your username and password. You can also quickly troubleshoot your Wi-Fi yourself, even remotely. For example, change port forwards to manage your coverage.
• And much more…
4 PRACTICAL SECTIONS
OVERVIEW : Share your WiFi password with your guests, remotely test your connection's status or Restart your Helix Fi gateway, as needed.
WI-FI : Select a Wi-Fi band, create profiles and delete users from your network. Manage internet usage for those who have a profile, like your family members. For example, pause Internet access at bedtime on weekdays so everyone gets good night’s sleep.
HOME : Easily connect and control all your compatible smart home devices from one place. Manage your smart lights, door locks, and thermostat directly on the app. Plus, protect your home automation devices with the Advanced Security feature.
ACCOUNT : Manage notifications, activate pods to extend your coverage or find useful resources to answer your questions about Helix Fi.
Need help? We posted articles to help you handle things yourself. Go to the Support tab on our website. (3281)
Available to all Videotron Helix customers with a Helix Internet or Helix TV and Internet plan. Use it, it’s free! Not a Helix customer? Browse our Helix Internet plans.
How do I use the Helix TV app?
Download the app to monitor connections to your home Wi-Fi network and manage your Internet connection wherever you are. Open the Helix Fi app on a mobile device and follow the instructions. They will guide you through using the app for the first time. It’s easy!
INTERESTING FEATURES
• Easily identify connected devices on your network thanks to the option to rename them. The app also notifies you of new connections. You can instantly cut off a device or user’s access to your Wi-Fi network, if needed.
• Control Internet usage for created user profiles. The Helix Fi app helps you better control the content your children are exposed to and foster focus or sleep by managing Internet access periods.
• Monitor usage for devices connected to your network and usage peaks. With this overview, you can easily retrieve or change your username and password. You can also quickly troubleshoot your Wi-Fi yourself, even remotely. For example, change port forwards to manage your coverage.
• And much more…
4 PRACTICAL SECTIONS
OVERVIEW : Share your WiFi password with your guests, remotely test your connection's status or Restart your Helix Fi gateway, as needed.
WI-FI : Select a Wi-Fi band, create profiles and delete users from your network. Manage internet usage for those who have a profile, like your family members. For example, pause Internet access at bedtime on weekdays so everyone gets good night’s sleep.
HOME : Easily connect and control all your compatible smart home devices from one place. Manage your smart lights, door locks, and thermostat directly on the app. Plus, protect your home automation devices with the Advanced Security feature.
ACCOUNT : Manage notifications, activate pods to extend your coverage or find useful resources to answer your questions about Helix Fi.
Need help? We posted articles to help you handle things yourself. Go to the Support tab on our website. (3281)
Safety and technology
Found in the app by AppBrain- Ads
- No ads
- Price
- Free
- Libraries
- 74
- App size
- N/A
- Needs Android
- 7.0+
- Content rating
- Everyone
Technologies used by Helix Fi
74 libraries
Subscribe to see full permission and library details
Releases
Updates seen on Google Play- Launched
- June 2019
Alternatives
Similar apps and more from Vidéotron ltéeAlternatives to Helix Fi
More from Vidéotron ltée
Installs
Tracked by AppBrain- Last 30 days
- 6.7 thousand
- Per day
- 220
- 30-day average
- Play install range
- 500+ thousand
- Launched
- June 2019
Installs over time
Helix Fi has been installed 880 thousand times. Over the past 30 days, it averaged 220 installs per day.
Rankings
Google Play top charts- Highest rank
- #181
- Chart
- Top Free
- Tools
- Country
- Canada
Google Play Rankings for Helix Fi
Ranking history in Canada
About the app and developer
About Helix Fi
Helix Fi is a tools app developed by Vidéotron ltée.
Install Statistics
Helix Fi has been installed 880 thousand times. In the last 30 days, the app was installed 6.7 thousand times. It is ranked #181 in tools.
User Ratings
Helix Fi is rated 4.17 out of 5 stars. The rating is based on 16 thousand ratings.
App Information
Helix Fi is freely available from Google Play. The last update was on November 28, 2024.
Technical Requirements
Helix Fi requires Android 7.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since June 2019.
App Performance Report
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