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This is a must-have Help Desk Easy to set up and use. Has many features but not overwhelming. We love the chat it is superb. A world-class customer support application grab this one NOW for your business.
★★★★☆Stephen Njoroge Karanja· May 3, 2016
Live Agent is the answer to online communication with your customers, we love it
★★★★★Ivan Shapovalov· Mar 31, 2020
Great application! Perfect addition to the desktop version of Live Agent. Staying in touch both on desktop and mobile is very convenient nowadays. And when you bring such a huge machine as Live Agent desktop to mobile - it's a huge step in providing better Customer Experience. 5 stars.
★☆☆☆☆Aby Abraham· Mar 8, 2019
No notification when someone sends a ticket or start the chat. There is no point in having an app if it cannot give basic notification when a ticket arrives. Zendesk is 10x better
★☆☆☆☆Joan Layson· Sep 3, 2019
Pls. Update app for live chat and notifications for new tickets
★☆☆☆☆A Google user· Aug 11, 2016
The e-mail address of the person who created the ticket isn't shown, just the name. On top of that the "To Solve" feature isn't supported and the UI isn't intuitive. Live Agent sucks. Oh yeah and copy/paste in tickets isn't available.
★☆☆☆☆john adebowale· Aug 16, 2022
The app no longer works, just show "initializing" message on screen. It does not log u in
★☆☆☆☆ArrowJFH· Sep 10, 2021
The app keeps telling me oops the URL is invalid when I know I'm putting in the right URL. So at the moment the app is useless to me.
Google Play Rankings for LiveAgent
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Technologies used by LiveAgent
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