LiveAgent is multi-channel help desk software designed for SMB and mid market.
Not recently updated — last update was on 2023-08-05.
This app may no longer be actively maintained.
About LiveAgent
LiveAgent is a productivity app developed by Quality Unit.
Download Statistics
LiveAgent has been downloaded 21 thousand times. In the last 30 days, the app was downloaded 27 times.
User Ratings
LiveAgent is rated 2.50 out of 5 stars. The rating is based on 180 ratings.
App Information
LiveAgent is FREE to download. The APK download size is 3.16 MB. The latest version available is 2.5.6. The last update was on August 5, 2023.
Technical Requirements
LiveAgent requires Android 4.3+ or higher. The app has a content rating of Everyone. The app has been available on Google Play February 2015.
Description
LiveAgent is a multi-channel help desk system used by thousands of companies worldwide. Support your customers over all communication channels - email, chat, Facebook, Twitter, phone, web, forums and more from one place!
LiveAgent for Android - Full customer support in your hand. Chat with your customers, solve tickets and be more productive on-the-go!
Main features: - Get push notifications of new tickets or chats - Chat with your customers directly from the app - Resolve, Transfer and respond to tickets - Use your preset filters to organize your tickets - See tags, notes and departments for every ticket
IMPORTANT NOTICE: Even though it's possible to install this app on Android version 4.X, we're sorry but the application is no longer supported on this OS version.
LiveAgent server side supported version: 5.17.23.1 or higher
Recent changes: - preventing screen-off while active chat is opened - fixed format of system message - fixed downloading attachments - fixed creating new ticket - fixed notifications - performance improvements - security fixes - updated translations
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This is a must-have Help Desk Easy to set up and use. Has many features but not overwhelming. We love the chat it is superb. A world-class customer support application grab this one NOW for your business.
★★★★☆Stephen Njoroge Karanja· May 3, 2016
Live Agent is the answer to online communication with your customers, we love it
★★★★★Ivan Shapovalov· Mar 31, 2020
Great application! Perfect addition to the desktop version of Live Agent. Staying in touch both on desktop and mobile is very convenient nowadays. And when you bring such a huge machine as Live Agent desktop to mobile - it's a huge step in providing better Customer Experience. 5 stars.
★☆☆☆☆Aby Abraham· Mar 8, 2019
No notification when someone sends a ticket or start the chat. There is no point in having an app if it cannot give basic notification when a ticket arrives. Zendesk is 10x better
★☆☆☆☆Joan Layson· Sep 3, 2019
Pls. Update app for live chat and notifications for new tickets
★☆☆☆☆A Google user· Aug 11, 2016
The e-mail address of the person who created the ticket isn't shown, just the name. On top of that the "To Solve" feature isn't supported and the UI isn't intuitive. Live Agent sucks. Oh yeah and copy/paste in tickets isn't available.
★☆☆☆☆john adebowale· Aug 16, 2022
The app no longer works, just show "initializing" message on screen. It does not log u in
★☆☆☆☆ArrowJFH· Sep 10, 2021
The app keeps telling me oops the URL is invalid when I know I'm putting in the right URL. So at the moment the app is useless to me.
Google Play Rankings for LiveAgent
This app is not ranked
Technologies used by LiveAgent
LiveAgent is requesting 11 permissions and is using 9 libraries.
Show details
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
