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TO SOLVE CONNECTION ISSUES: To ensure the app works properly with your Master built Electric Smoker, connect smoker to a 2.4GHz Wi-Fi network. Both the SSID and password must be 15 characters or fewer, and the password cannot include special characters. What worked for me: I enabled a 2.4GHz guest network, used a short SSID, and an 11-character password without special characters, totaling 14 characters for both. This solved my connection issues. I have the Master built 710 Electric Smoker.
★★★★★Bob Brock· Aug 1, 2026
The only issue I ever have with connectivity is when the power goes out or the internet goes down. Simply unplug the smoker to reboot then reconnect. I just completed a 36-hour round of cooking. I received notification about my brisket hitting temp while I was donating blood and was able to do the temp to a hot hold. Great products, great app.
★★★★★Robert Kennedy· Apr 12, 2026
I absolutely love this grill! Smoking chicken wings today!!
★★★★★William Redwine· Apr 4, 2026
My Master built Gravity 1050 is a workhorse. It does everything I need from Chicken to Brisket and everything in between. I've had mine for 6 years and haven't had to replace any parts at all.
★★☆☆☆Chad Oyster· Jul 3, 2026
Used to be great and still love the grill, but I can't connect to Wi-Fi. The grill connects to my device just fine, but then when I enter the confirmed PW for my Wi-Fi, it never connects. It finds the network, but doesn't connect. Frustrating. I've contacted customer service as directed as I'm still unable to connect here on the 4th of July. Frustrating. Case 990501 downloaded the classic app, and it connected just fine. We'll try to use that app for this cook.
★☆☆☆☆Brandon Schwach· Mar 15, 2026
-4 stars. Updates don't even work. Never connects. Been fighting with this app since we bought this junk smoker. App never works even set to 2.4g channel Wi-Fi. It rarely connects to the phone and if it does it just says close door and press pairing button which also doesn't work. I have no idea half the time if my smokers even going and the proves always read 0. The whole app and unit are just bad. Never buying a master built again. If you just bought a master built, return it ASAP
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