My TELUS has been downloaded 13 million times. In the last 30 days, the app was downloaded 120 thousand times. It is ranked in the top 100 tools apps.
What is the rating of My TELUS?
My TELUS is rated 3.53 out of 5 stars, based on 76 thousand ratings.
Is My TELUS free?
My TELUS is free to download. The APK download size is 106.33 MB. The latest version available is 5.11.1. The last update was on June 12, 2026.
What are the requirements for My TELUS?
My TELUS requires Android 7.1+ or higher. The app has a content rating of Everyone. The app has been available on Google Play September 2012.
Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.
Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.
Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards
Mobility customers can: Monitor monthly data, text and voice usage Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass
Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi
Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.
Please note: My TELUS requires Android 5.0 and up. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.
Recent changes: We've made a number of small improvements to ensure the app runs faster and more smoothly.
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The APP is OK. I only use it to chat with billing support for the odd late payment, and to pay the bill with Visa/Debit. I haven't used all the features, hence the 4-stars. The automated chatbot is delayed by an hour or two when customer service is closed. No complaints.
★★★★☆Nneka Ibekwe· Jun 12, 2026
I was impressed by the patience and support I received both online and offline at your stores. I still don't know why I can't receive or make regular calls to any regular phones and my own voicemail and why it goes straight to voicemail from the phone I am using an infinix hot 10. If I could, it had been 5 star.
★★★★☆The Chronicles of Frankie 2.0 Dogue De Bordeaux· Jun 10, 2026
Very difficult to call in directly for a simple question. But it's no different with any other company these days I suppose. Sign of the times. Otherwise, we love our Telus service and contracts over the years. Hopefully they will employ individuals that speak clear English sooner than later. That's the only problem I have.
★★★★★Trevor W· Jun 5, 2026
I've been with Telus for YEARS, the app is just ok but where they shine is in customer service. To me, that means more than an Android app. So the app only gets ⭐⭐⭐ BUT the customer service and coverage gets ⭐⭐⭐⭐⭐
★☆☆☆☆Conner W· May 25, 2026
Garbage, works great when they are taking your money, has a bunch of errors when you try to remove add-ons, you are not fooling anyone Telus
★☆☆☆☆Virginia Whyte· May 30, 2026
This is My Telus app has not worked for six years. Telus customer service is pretty well non-existent. Been with Telus for thirty-four years and have never had a late payment charge nor have I ever missed a payment. I have in fact a healthy credit, but this month there is a late payment charge...what the heck is going on Telus. Can't dislike this company enough. Don't even get me started on Data mistakes and three of their useless apps... My Telus, Home Security and Smart Home...none work.
★☆☆☆☆Peter N· Jun 17, 2026
This app sucks the big thick one can't even top up prepaid mobility account when you click on manage it doesn't do anything it takes you back to the same page, I'm slowly getting away from telus, virgin mobile is so much better
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