Control at your fingertips with the My TELUS app.


Features for Mobility customers on monthly rate plans include:

- Monitor your monthly data, text, and voice usage
- Check your account balance
- Make one-time payments or sign up for automatic payments
- Find and add travel passes
- Add or remove features like text messaging or data packs
- Check your Device Balance and Contract Status


Features for prepaid accounts include:

- Monitor your prepaid add-on usage
- Check your account balance
- Top up your prepaid services using a credit card or PIN
- Add features like text messaging, voicemail, etc.


Home Services customers in Alberta and BC can now use the app to:

Quickly pay your internet, TV, mobile and home phone bills
Review and update all your TELUS plans
Easily monitor your internet usage to avoid overages
Mobile access is for use in Canada only, on select devices within wireless network coverage areas. Data charges may apply for service outside Wi-Fi coverage.


Please note: Select small business accounts are supported, but Corporate / Enterprise accounts are not yet eligible.


The My TELUS app requests these permissions from your device, for the following purposes:


- Directly call phone numbers: To enable the app to call TELUS support for you with one simple tap.
- View network connection: To detect the network in use (i.e. Wi-Fi or mobile).
- Full network access: To access the Internet and communicate with TELUS servers.
- Location: To support and simplify purchasing of travel options.

Learn more about our privacy practices: www.telus.com/privacy

Like using My TELUS? Please take a few minutes to rate us and tell us what you think.

Recent changes:
Have a question? Customers with personal mobility plans in Ontario can now get the answers they need in our brand new support hub. This feature will be rolled out to even more customers this summer.