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Very nice it could be easier to use and understand and more fun to use overall thank you, Verizon.
★★★★★Fae Carrington· Mar 8, 2025
Tech coach was very helpful and very polite! I'd give him a 10 actually!!
★★★★★Darlene Deppen· Jul 21, 2025
The assistant I had was very helpful and walked me through everything. I have never used an IPHONE, so she was very patient with me
★★★★★Sandy Fry· Feb 4, 2025
I talked with Kathy. She was very kind knowledgeable and patiently assisted me today. Being assisted by Kathy was a helpful and enjoyable experience! Thank you, Kathy :-)
★☆☆☆☆Tony Minassian· Aug 18, 2026
This paid service used to be amazing. 90 seconds at most to get a tech on the phone. Now Asurion (I'm assuming), has instituted an idiotic, unskiable mandatory 3 minute wait BEFORE you're put into que. The techs themselves are great, but Verizon/Asurion need to clean this up. Now, you can't even directly get a call in because tech coach has disabled the call us now button completely. When you find the 800 number online and call, you're on hold longer than just calling Verizon directly. AWFUL.
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