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Since downloading and installing this application it has been a wonderful experience. Anything you need or want to know is available for the patient to view. Basically, anything you can ask over the phone or through the old portal is accessible on this application. You can make or cancel appointments. View Upcoming appointments as well as old. View medical records, check the status of all your vaccines and much, much more to observe. I WOULD GIVE IT 10 STARS BUT CAN'T
★★★★★Nellie F. G.-Salinas· Aug 9, 2026
Hope I won't have problems getting into MY CHART as I do all other MY Chart APPS....
★☆☆☆☆Heather Havener· Jul 30, 2026
The app is garbage!!!! It doesn't let me make appointments. When I try to schedule appointment it only lets me choose from 2 providers and then after I click the type of appointment (I have tried both "general care" and "established patient new problem") it takes me to another screen rhat is just blank and never loads anything. They have said they are working on fixes, but they rolled this out on May 2nd and there are still no fixes or any update on when they might think it will be fixed.
★☆☆☆☆Mer C· Jul 7, 2026
Worst app ever, not user-friendly. Bring back the virginia mason portal!! Messages are not answered, no one answers phone. What happened!!!????
★★☆☆☆Erica Wilson· Jul 13, 2026
I can set up appointment as with my primary care provider, but I can't add any other specialists for appointments. Like what is the point of an app
★☆☆☆☆Robin Clark· Jun 29, 2026
Despite being in place with my care provider for nearly two months now, the app rarely works for scheduling appts and some of my doctors are not listed/avail for messaging or scheduling. I've been to my provider several times in the last two months and there appears to be no improvement in app functionality. With poor functionality, I'm forced to make phone calls and join the long queue of everyone else that is struggling with the app.
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