IID Customer Connect is a business app developed by Smart Energy Water.
Download Statistics
IID Customer Connect has been downloaded 27 thousand times. In the last 30 days, the app was downloaded 310 times.
User Ratings
IID Customer Connect is rated 4.71 out of 5 stars. The rating is based on 1.5 thousand ratings.
App Information
IID Customer Connect is FREE to download. The APK download size is 9.91 MB. The latest version available is 2.11. The last update was on July 7, 2026.
Technical Requirements
IID Customer Connect requires Android 4.2+ or higher. The app has a content rating of Everyone. The app has been available on Google Play February 2017.
Description
The IID Customer Connect app provides quick and easy access to IID energy account information for customers. Log in to view or pay bills, monitor or compare usage and check for outages in your area.
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I was very happy with this app up until we experienced a power outage (now) and they can't give us an estimate of when the power will be back on! A bit frustrated to say the least!
★★★★★Denise D McIlwaine· May 3, 2025
I use this to pay my bill, and it does what I need it to do. I am glad to not be mailing checks once a month.
★★★★★DAVID P REAGLE· Apr 11, 2023
Easy way to log in, pay your bill, update information, find your monthly average usage for the past year if considering paying the average cost to avoid a high summer bill.
★☆☆☆☆Customer Support· Oct 26, 2024
Worst energy company you'll ever have to do business with, it's obvious they invested in desert cities cause some investors thought to bank off sending Palm Springs a $500 bill monthly. They have no regional office in the community they service, 3rd party fees to process payments, no notice before termination, no programs in emergency situations, very rude staff, and long wait times over the phone, sign up for energy assistance, and they call to ask the stupid question before processing it
★★☆☆☆Sean S· Aug 17, 2025
Stop asking me to rate your app when I'm typing to USE your app 😡
★☆☆☆☆Ron Stovall· Nov 12, 2024
This app does not verify my account # This app can't verify my account #
★☆☆☆☆Richard Delgado· Apr 14, 2023
App does not allow you to pay anything up to amount due, even though your average plan is higher. Why bother either using the app to pay your average billing plan or to have an average plan if you want to use the app. Geez....
★★☆☆☆Darryl Manco· Jan 2, 2025
Useless. The app states different from online when checking scheduled power outages. What, you think it can trust then for those non-scheduled outages? Can't even get it right. Just another POS app development instead of hiring humans to answer the phone. Just shaking my head and laughing at it all. Great job IID, now why not invest in providing customers with real customer service.
Google Play Rankings for IID Customer Connect
This app is not ranked
Technologies used by IID Customer Connect
15 permissions·22 libraries
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