IID Customer Connect is made and published by Smart Energy Water. AppBrain is an independent app data site and isn't affiliated with Smart Energy Water. The app name, icon, screenshots and description belong to Smart Energy Water and are shown as published on Google Play.

About IID Customer Connect

IID Customer Connect is a business app developed by Smart Energy Water.

Install Statistics

IID Customer Connect has been installed 27 thousand times. In the last 30 days, the app was installed 350 times.

User Ratings

IID Customer Connect is rated 4.66 out of 5 stars. The rating is based on 1.5 thousand ratings.

App Information

IID Customer Connect is freely available from Google Play. The app size is 10.47 MB. The latest version available is 2.14. The last update was on October 28, 2026.

Technical Requirements

IID Customer Connect requires Android 4.2+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since February 2017.

Description by Smart Energy Water (from Google Play)

The IID Customer Connect app provides quick and easy access to IID energy account information for customers. Log in to view or pay bills, monitor or compare usage and check for outages in your area.

More data about IID Customer Connect

Price	Free
Total installs	27 thousand
Recent installs	350
Rating	4.66 based on 1.5 thousand ratings
Ranking	Not ranked
Version	2.14
App size	10.5 MB
Number of libraries	22
Designed for Android	4.2+
Suitable for	Everyone
Ads	No ads

App Performance Report

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Screenshots

Screenshots by Smart Energy Water, from the Google Play listing

Official page on Google Play

Alternatives to IID Customer Connect

Google Play Rating history and histogram

1.3K

Installs over time

IID Customer Connect has been installed 27 thousand times. Over the past 30 days, it averaged 12 installs per day.

Changelog of IID Customer Connect

Show changelog

Developer information for Smart Energy Water

Smart Energy Water

customerservice@iid.com

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Comments on IID Customer Connect for Android

★★★★☆ Polly Wayne · Mar 18, 2023

I was very happy with this app up until we experienced a power outage (now) and they can't give us an estimate of when the power will be back on! A bit frustrated to say the least!

★★★★★ Denise D McIlwaine · May 3, 2025

I use this to pay my bill, and it does what I need it to do. I am glad to not be mailing checks once a month.

★★★★★ DAVID P REAGLE · Apr 11, 2023

Easy way to log in, pay your bill, update information, find your monthly average usage for the past year if considering paying the average cost to avoid a high summer bill.

★☆☆☆☆ Customer Support · Oct 26, 2024

Worst energy company you'll ever have to do business with, it's obvious they invested in desert cities cause some investors thought to bank off sending Palm Springs a $500 bill monthly. They have no regional office in the community they service, 3rd party fees to process payments, no notice before termination, no programs in emergency situations, very rude staff, and long wait times over the phone, sign up for energy assistance, and they call to ask the stupid question before processing it

★★☆☆☆ Sean S · Aug 17, 2025

Stop asking me to rate your app when I'm typing to USE your app 😡

★☆☆☆☆ Ron Stovall · Nov 12, 2024

This app does not verify my account # This app can't verify my account #

★☆☆☆☆ Richard Delgado · Apr 14, 2023

App does not allow you to pay anything up to amount due, even though your average plan is higher. Why bother either using the app to pay your average billing plan or to have an average plan if you want to use the app. Geez....

★★☆☆☆ Darryl Manco · Jan 2, 2025

Useless. The app states different from online when checking scheduled power outages. What, you think it can trust then for those non-scheduled outages? Can't even get it right. Just another POS app development instead of hiring humans to answer the phone. Just shaking my head and laughing at it all. Great job IID, now why not invest in providing customers with real customer service.

Google Play Rankings for IID Customer Connect

This app is not ranked

Technologies used by IID Customer Connect

17 permissions · 22 libraries

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Frequently asked questions about IID Customer Connect

Is IID Customer Connect free?

Yes. IID Customer Connect is free on Google Play.

Is IID Customer Connect still available?

Yes. IID Customer Connect is on Google Play, and the last update we saw was on October 28, 2026.

Does IID Customer Connect contain ads?

No. Google Play does not list IID Customer Connect as containing ads.

What Android version does IID Customer Connect require?

IID Customer Connect runs on Android 4.2 and higher.

How large is IID Customer Connect?

IID Customer Connect is 10.47 MB.

Is IID Customer Connect suitable for children?

Google Play rates the content of IID Customer Connect as suitable for everyone.

How many times has IID Customer Connect been installed?

Google Play lists 10,000+ installs for IID Customer Connect.

How do people rate IID Customer Connect?

IID Customer Connect scores 4.66 out of 5 stars, from 1,549 ratings on Google Play.

Who made IID Customer Connect?

IID Customer Connect was developed by Smart Energy Water. It is listed in the business category on Google Play.

What are the best alternatives to IID Customer Connect?

People looking at IID Customer Connect also look at these business apps: Dominion Energy, CoServ, MidAmerican Energy, PSO, SWEPCO.

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