Ranked No. 1 for Secure Healthcare Communications Platforms by KLAS Research
2.91·85 reviews·10,000+ downloads
PerfectServe Clinical Collaboration is an enterprise cloud-based platform that unifies secure clinician messaging, voice, and on-call scheduling with EMR integration. It supports real-time texting, multimedia messages, and VoIP calls, helping healthcare teams coordinate care efficiently. Ranked No. 1 for Secure Healthcare Communications Platforms by KLAS Research, the solution shows strong enterprise adoption, with 10,000+ total downloads and 670 in the last 30 days; the data notes no other top-list rankings.
Deep EMR and scheduling integrations (Amion, QGenda, Tangiers)
VoIP-enabled calls on Android with SIP and legacy hospital phone support
Primarily focused on enterprise healthcare; fewer consumer-facing features
Not listed in top lists beyond KLAS; limited third-party recognition in the provided data
Complex setup due to directory and scheduling platform integrations
About PerfectServe - Clinical Collab
PerfectServe - Clinical Collab is a medical app developed by PerfectServe Unite.
How many times has PerfectServe - Clinical Collab been downloaded?
PerfectServe - Clinical Collab has been downloaded 45 thousand times. In the last 30 days, the app was downloaded 670 times.
What is the rating of PerfectServe - Clinical Collab?
PerfectServe - Clinical Collab is rated 2.91 out of 5 stars, based on 85 ratings.
Is PerfectServe - Clinical Collab free?
PerfectServe - Clinical Collab is free to download. The APK download size is 173.93 MB. The latest version available is 3.41.0. The last update was on October 1, 2024.
What are the requirements for PerfectServe - Clinical Collab?
PerfectServe - Clinical Collab requires Android 7.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play October 2016.
Description
PerfectServe Clinical Collaboration is an enterprise cloud-based communications platform built specifically for healthcare. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform.
Note: You must have an account enabled on PerfectServe Clinical Collaboration before you can use this application.
Main functions of our offering include:
• Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients.
• Reliable Messaging: PerfectServe Clinical Collaboration provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. PerfectServe Clinical Collaboration detects when a user’s device has data connectivity issues, and routes the message accordingly based on a user’s network conditions and availability.
• Directory Integration: PerfectServe Clinical Collaboration is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure.
• Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow.
• On Call Scheduling: PerfectServe Clinical Collaboration has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms.
• Phone System Integration: PerfectServe Clinical Collaboration integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain. Make and receive calls on your Android device using VoIP as an extension of the hospital phone platform.
• Clinical Integration: PerfectServe Clinical Collaboration provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR.
• Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.
Recent changes: - Security and supportability updates to 3rd party packages and tools - Resolved a bug where users sometimes experienced a crash when attempting to build a user routing rule that had a message type configuration
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Comments on PerfectServe - Clinical Collab for Android
★★★★★Mohammed Nasir Yousuf Shah· Jul 2, 2017
Excellent update! The app now behaves more like a texting/I'm app, which is a good thing, with improvements in replies, conversations, attaching files or pics etc. U can also access your patient list and assign patients to yourself. However, a glaring omission is the inability to sort patients... Right now you can only do it by alphabetically, wish it was possible to sort by floor or room number etc., and print the list or check mark the patients seen for the day. That would be useful. All in all a great improvement.
★★★★☆TERENCE ACHUO· Oct 15, 2018
App works like it should most of the time. I took one start off because of the volume to listen to messages. It gets very low despite the highest call or media volume on my phone. Also, one needs select the speaker option to listen through Bluetooth and when you do that want subsequent call is made in speaker. Gets annoying.
★☆☆☆☆Adrian· Jun 17, 2024
Vibrate option does not work. No way of hearing the different ringtones when choosing. Pixel 8 pro
★☆☆☆☆Raj Suvarna· May 27, 2022
Okay but with problems. Good: Allows integration with scheduling software like Amion to some extent. Allows separate notifications based on priority of message set. Allows group messaging based on care team and patient list which integrates with Epic. Dangerous: The default notification goes off at full volume. When you have your phone to the ear it is a painful and deafening experience. Still loud in the ear on calls even when at 10% volume. Please fix this notification problem.
★★☆☆☆Terrie Rada· Mar 1, 2021
When making phone calls, you often can't be heard by the other person. Notifications don't cut off after you check messages, have to go in multiple times before it registers
Google Play Rankings for PerfectServe - Clinical Collab
This app is not ranked
Technologies used by PerfectServe - Clinical Collab
34 permissions·46 libraries
Subscribe to see full permission and library details
Trust & Safety: The app requests a broad permission set typical for secure clinical communications, including location, camera, microphone, contacts, and notification access, plus foreground service and exact alarm permissions. It emphasizes HIPAA-compliant, patient-centric messaging and EMR integration, underscoring the importance of robust data handling and user consent in enterprise healthcare environments.
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