SmartHQ Service is a tools app developed by GE Appliances.
Download Statistics
SmartHQ Service has been downloaded 23 thousand times. In the last 30 days, the app was downloaded 270 times.
User Ratings
SmartHQ Service is rated 3.35 out of 5 stars. The rating is based on 76 ratings.
App Information
SmartHQ Service is FREE to download. The APK download size is 49.00 MB. The latest version available is 2.1.990. The last update was on August 26, 2026.
Technical Requirements
SmartHQ Service requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since September 2017.
Description
SmartHQ Service A Tool for GE Appliance Service Technicians
Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!
SmartHQ Service Features
•Software Update Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.
•Data Logger Comprehensive view of recorded diagnostics data of the connected appliance.
•Document Search User-friendly "Google-like" search of the GEA service document database.
•ONePARTS Search Offers an exploded view of drawings of sub-systems of GE appliances.
•Parts Purchase Designed to simplify the search and ordering of genuine GE parts.
•Service Website Direct access to the GEA service website, without additional login.
•Product Overview Offers a high-level consumer-oriented overview of the applicable GE appliance.
•Fault Codes and Alerts The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.
•Component Control Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.
•Share Data Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.
•Appliance Service History Comprehensive access to historical service data of previously repaired appliances.
For any inquiries or questions, please reach out to smarthqpro.support@geappliances.com.
Recent changes: Updated Demo Modes for Water Heater & Air Conditioner. Zoneline Auxiliary Mode Support. Enhanced reliability when retrieving manuals, bulletins, and other service documents.
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Ignore all the 1-star reviews of the people that have no idea what they are doing. If you cant use this simple tool you don't need to be working on appliances. I use this every day and have never had an issue with it. Now if there is no service you can't use it, but you have to be smarter than that and connect to Wi-Fi. If you're doing a firmware update with no service that's on you. 10/10 would recommend one for every appliance brand.
★★★★★Charlie Hicks· Apr 29, 2024
This app and device have made diagnosing, and fixing GE appliances so much easier. I hope everyone goes this direction, but if you don't have this it's 1000% worth it. Even without a nufi.
★★★★★A Google user· Mar 20, 2019
Stellar support provided to get registered properly. Incredible tool for field technicians to use!
★★★★★Cory Edinger· Jul 2, 2019
Easy to use, great diagnostic tool. Does require newfi module to use.
★☆☆☆☆Blue· Nov 17, 2022
Tech support is horrible, Android app won't even start, smarthq device won't talk with appliance most of the time, go to download software updates for appliance and it just sits there doing nothing, all around good thought but needs tons of work.
★☆☆☆☆Andy Droid· Jul 28, 2022
Poorly designed. Confusing login process, must ask permission of GE to access stove via Wi-Fi. Permission supposed to be granted in 24 hrs, 72 hrs later still waiting. Can't use some features like air fryer w/o GE permission? This app is the one a consumer is direct to in stove manual. Yes, am I using smart HQ app. Am a consumer not a service tech. Just want to access all features of this very expensive product. 4 days later and no response to request for access to the product I paid for.
Google Play Rankings for SmartHQ Service
This app is not ranked
Technologies used by SmartHQ Service
41 permissions·15 libraries
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Frequently asked questions about SmartHQ Service
Is SmartHQ Service free?
Yes. SmartHQ Service is free to download from Google Play.
Is SmartHQ Service still available?
Yes. SmartHQ Service is on Google Play, and the last update we saw was on August 26, 2026.
Does SmartHQ Service contain ads?
No. Google Play does not list SmartHQ Service as containing ads.
What Android version does SmartHQ Service require?
SmartHQ Service runs on Android 5.0 and higher.
How large is the SmartHQ Service APK?
The SmartHQ Service APK is 49.00 MB.
Is SmartHQ Service suitable for children?
Google Play rates the content of SmartHQ Service as suitable for everyone.
How many times has SmartHQ Service been downloaded?
Google Play lists 10,000+ downloads for SmartHQ Service.
How do people rate SmartHQ Service?
SmartHQ Service scores 3.35 out of 5 stars, from 76 ratings on Google Play.
Who made SmartHQ Service?
SmartHQ Service was developed by GE Appliances. It is listed in the tools category on Google Play.
What are the best alternatives to SmartHQ Service?
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
