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Android Apps > Tools > SmartHQ Service
SmartHQ Service icon

SmartHQ Service

by GE Appliances · Tools · Free
On Google Play since September 2017 · Data updated 2026-10-17
Google Play

SmartHQ Service is made and published by GE Appliances. AppBrain is an independent app data site and isn't affiliated with GE Appliances. The app name, icon, screenshots and description belong to GE Appliances and are shown as published on Google Play.

AppBrain's verdict

Established
Rating on Google Play
3.37
77 ratings
Installs
23 thousand
Last updated
September 9, 2026
Ads
No ads
Size
49.2 MB

SmartHQ Service has 23 thousand installs. It doesn't have enough ratings yet to judge what users think.

User feedback

Ratings and reviews on Google Play

Comments on SmartHQ Service for Android

★★★★★ Richie Longenecker · Jan 23, 2024
Ignore all the 1-star reviews of the people that have no idea what they are doing. If you cant use this simple tool you don't need to be working on appliances. I use this every day and have never had an issue with it. Now if there is no service you can't use it, but you have to be smarter than that and connect to Wi-Fi. If you're doing a firmware update with no service that's on you. 10/10 would recommend one for every appliance brand.
★★★★★ Charlie Hicks · Apr 29, 2024
This app and device have made diagnosing, and fixing GE appliances so much easier. I hope everyone goes this direction, but if you don't have this it's 1000% worth it. Even without a nufi.
★★★★★ A Google user · Mar 20, 2019
Stellar support provided to get registered properly. Incredible tool for field technicians to use!
★★★★★ Cory Edinger · Jul 2, 2019
Easy to use, great diagnostic tool. Does require newfi module to use.
★☆☆☆☆ Blue · Nov 17, 2022
Tech support is horrible, Android app won't even start, smarthq device won't talk with appliance most of the time, go to download software updates for appliance and it just sits there doing nothing, all around good thought but needs tons of work.
★☆☆☆☆ Andy Droid · Jul 28, 2022
Poorly designed. Confusing login process, must ask permission of GE to access stove via Wi-Fi. Permission supposed to be granted in 24 hrs, 72 hrs later still waiting. Can't use some features like air fryer w/o GE permission? This app is the one a consumer is direct to in stove manual. Yes, am I using smart HQ app. Am a consumer not a service tech. Just want to access all features of this very expensive product. 4 days later and no response to request for access to the product I paid for.

Google Play Rating history and histogram

38
7
3
1
27

Store listing

By GE Appliances, from Google Play

“SmartHQ Service is a diagnostic tool for GE Appliances Technicians”

SmartHQ Service Screenshot 1 of 6
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Screenshots by GE Appliances, from the Google Play listing
Description by GE Appliances Written by the developer, not by AppBrain. Click to read.
SmartHQ Service A Tool for GE Appliance Service Technicians

Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!

SmartHQ Service Features

•Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

•Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.

•Document Search
User-friendly "Google-like" search of the GEA service document database.

•ONePARTS Search
Offers an exploded view of drawings of sub-systems of GE appliances.

•Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.

•Service Website
Direct access to the GEA service website, without additional login.

•Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.

•Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.

•Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

•Share Data
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

•Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.

For any inquiries or questions, please reach out to smarthqpro.support@geappliances.com.

Recent changes:
This release includes system updates to keep the app running smoothly and support future enhancements.
Official page on Google Play

Safety and technology

Found in the app by AppBrain
Ads
No ads
Price
Free
Libraries
15
App size
49.2 MB
Needs Android
5.0+
Content rating
Everyone

Technologies used by SmartHQ Service

41 permissions · 15 libraries
Subscribe to see full permission and library details

Releases

Updates seen on Google Play
Version
2.1.1000
Launched
September 2017
  • Sep 9, 2026UpdateVersion 2.1.1000
  • Aug 26, 2026UpdateVersion 2.1.990
  • Jul 16, 2026UpdateVersion 2.1.940
  • Jun 17, 2026UpdateVersion 2.1.880
  • Apr 15, 2026UpdateVersion 2.1.650
Show all changes Show fewer

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Installs

Tracked by AppBrain
Last 30 days
290
Play install range
10+ thousand
Launched
September 2017

Installs over time

SmartHQ Service has been installed 23 thousand times. Over the past 30 days, it has been installed 290 times.

Rankings

Google Play top charts

Google Play Rankings for SmartHQ Service

This app is not ranked

About the app and developer

About SmartHQ Service

SmartHQ Service is a tools app developed by GE Appliances.

Install Statistics

SmartHQ Service has been installed 23 thousand times. In the last 30 days, the app was installed 290 times.

User Ratings

SmartHQ Service is rated 3.37 out of 5 stars. The rating is based on 77 ratings.

App Information

SmartHQ Service is freely available from Google Play. The app size is 49.19 MB. The latest version available is 2.1.1000. The last update was on September 9, 2026.

Technical Requirements

SmartHQ Service requires Android 5.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since September 2017.

App Performance Report

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Get PDF Report — $29

Developer information for GE Appliances

GE Appliances

info@smarthqservice.com

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Frequently asked questions about SmartHQ Service

Is SmartHQ Service free?

Yes. SmartHQ Service is free on Google Play.

Is SmartHQ Service still available?

Yes. SmartHQ Service is on Google Play, and the last update we saw was on September 9, 2026.

Does SmartHQ Service contain ads?

No. Google Play does not list SmartHQ Service as containing ads.

What Android version does SmartHQ Service require?

SmartHQ Service runs on Android 5.0 and higher.

How large is SmartHQ Service?

SmartHQ Service is 49.19 MB.

Is SmartHQ Service suitable for children?

Google Play rates the content of SmartHQ Service as suitable for everyone.

How many times has SmartHQ Service been installed?

Google Play lists 10,000+ installs for SmartHQ Service.

How do people rate SmartHQ Service?

SmartHQ Service scores 3.37 out of 5 stars, from 77 ratings on Google Play.

Who made SmartHQ Service?

SmartHQ Service was developed by GE Appliances. It is listed in the tools category on Google Play.

What are the best alternatives to SmartHQ Service?

People looking at SmartHQ Service also look at these tools apps: TechAssistant 2.0, Home Service, AC Repair Ajeer, ThinkDiag+, Trane® Technician, American Standard® Technician.

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Overview Alternatives History Reviews Rankings Technology
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