Xfinity Mobile Care is a tools app developed by Assurant, Inc..
Download Statistics
Xfinity Mobile Care has been downloaded 420 thousand times. In the last 30 days, the app was downloaded 21 thousand times.
User Ratings
Xfinity Mobile Care is rated 4.31 out of 5 stars. The rating is based on 3.1 thousand ratings.
App Information
Xfinity Mobile Care is FREE to download. The last update was on October 10, 2024.
Technical Requirements
The app has a content rating of Everyone. The app has been available on Google Play October 2024.
Description
Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands.
Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan.
Key Features
* Coverage and Claims for Your Devices at Your Fingertips View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease.
* Live Tech Support Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays.
* Self-Help Center Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own.
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The best service!!! You accidentally damage your phone...replacement is at your house THE NEXT DAY!!! Can't beat it, because life happens!
★★★★☆Maria Rodriguez· May 21, 2026
Last week I was getting insurance and the agent deactivated two of my phones, and then I started being billed for a phone that I used (only because I was no longer able to talk about it because I no longer had service. Now I'm being billed for 5 lines.
★★★★★Mrs Akosua Smith· Sep 7, 2026
The claim process was quick, simple, and easy to understand. My claim was approved right away, and I appreciate how stress-free the process was. Thank you
★☆☆☆☆Katie Vigil· May 12, 2026
I had to download the app to make a claim to get my husbands phone replaced. I made the claim & said that it will take 24 hours to know the status, I waited a whole week before I called them to be told that we have to send the phone in for repair instead of getting a replacement like I wanted. I can't even get American on the phone & it was so heard to understand the guy. Such a waste of money each month and can't even get a replacement phone.
★★☆☆☆CrzyFrdBtch· Jun 30, 2026
Well we figured out what the problem was cuz IT specialist at Assurant couldn't figure it out, so I went to the Xfinity store The Sims were totally locked and could not get in them without being unlocked and that didn't even work, so they had to put in a new Sim on the second line and reprogram it got one phone working and this one's not acting right either The Primary is locked, and I have to go take it back into the store I'm coming back, and I will need a NEW 4TH DEVICE!
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
