Jitbit Helpdesk is a business app developed by Jitbit.
How many times has Jitbit Helpdesk been downloaded?
Jitbit Helpdesk has been downloaded 21 thousand times. In the last 30 days, the app was downloaded 87 times.
What is the rating of Jitbit Helpdesk?
Jitbit Helpdesk is rated 2.95 out of 5 stars, based on 100 ratings.
Is Jitbit Helpdesk free?
Jitbit Helpdesk is free to download. The APK download size is 52.37 MB. The latest version available is 10.6. The last update was on June 4, 2026.
What are the requirements for Jitbit Helpdesk?
Jitbit Helpdesk requires Android 7.0+ or higher. The app has a content rating of Everyone. The app has been available on Google Play since September 2016.
Description
Access your Jitbit Helpdesk from anywhere with the official Android app. Stay on top of customer support tickets, respond quickly, and keep your team in sync.
KEY FEATURES
📱 Full Ticket Management • View, filter, and search tickets by status, category, assignee, and date • Create new tickets with custom fields • Change status, priority, assignee, and due dates • Post replies visible to everyone or techs only
⚡ Real-Time Updates • Instant push notifications for new tickets and replies • Live ticket updates without refreshing • Never miss an urgent customer request
🔒 Security First • Optional PIN or biometric app lock • Secure HTTPS connections required • Your data stays protected
✨ Productivity Tools • Canned responses and comment templates • Knowledge base article integration • AI-powered reply assistance • Attach images and files to tickets
🎨 Modern Experience • Clean, native Android design • Dark and light themes • Tablet support with split-view layout • Fast and smooth performance
Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account.
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Please update the app with push notification. Thanks.
★★★★☆yosi bahbot· Oct 29, 2022
Hey, can you add widgets to the android app it will be great, also fixing issue with uplod photos from my device. And an option to select multepul tickets like in the web PC version. Thanks for this app it really helps me to work remotely when I'm away from my computer🙏🏻.
★★★★★Maia Bagriantseva· Sep 26, 2016
Faster than the old one The new version more than twice less download size than the old one, works faster too
★★☆☆☆Collier Farnell· Nov 7, 2019
We have used Fitbit for 5 years now. While desktop browser works fine, the Fitbit Helpdesk app is absolutely frustrating. - Search function completely broken - Autopopulates reply field with "undefined" on new ticket, thus having to press for a cursor, then delete text - When opening ticket from Android Notifications, app always loads blank white page and have to swipe to clear - When using via Chrome, pressures you to use broken Fitbit app This was all done on a fresh Galaxy S8+, unacceptable!
★☆☆☆☆Isac Engström· Mar 11, 2022
Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement, but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Fitbit.
Google Play Rankings for Jitbit Helpdesk
This app is not ranked
Technologies used by Jitbit Helpdesk
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