Manage and Fund Calling Accounts and Schedule and Join Video Sessions
4.71·32,380 reviews·5,000,000+ downloads·#52 in Communication
Securus Mobile from Securus Technologies keeps families connected with incarcerated loved ones through video calls, real-time messaging, and centralized account management, all in a free app. Ranked #49 in US Communications and backed by a large user base, it offers prepaid calling, fund deposits, and international funding in one secure platform. With 5,000,000+ total downloads and 63K in the last 30 days, this long-standing solution remains a top choice for inmate communications.
Pros & Cons
Strong user reception with a high rating from tens of thousands of ratings.
All-in-one solution for video calling, messaging, and account management.
Supports deposits to inmate accounts and international funding.
Free to download and widely adopted.
Permissions data is not provided in the listing, limiting transparency on data access.
Some services vary by location, so availability may differ.
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About Securus Mobile
Securus Mobile is a communication app developed by Securus Technologies, LLC.
Download Statistics
Securus Mobile has been downloaded 5.3 million times. In the last 30 days, the app was downloaded 63 thousand times. It is ranked in the top 100 communication apps.
User Ratings
Securus Mobile is rated 4.71 out of 5 stars. The rating is based on 32 thousand ratings.
App Information
Securus Mobile is FREE to download. The last update was on October 29, 2024.
Technical Requirements
Securus Mobile requires Android 10+ or higher. The app has a content rating of Medium Maturity. The app has been available on Google Play August 2015.
Description
From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance.
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Hiccups with my account. Secures Customer Service MIRACLE WORKER Naomi listened to my drama, said she JUST took care of it, asked me to exit the app and try again. I did. It worked! Did I tell you Naomi is a Miracle Worker?😇 There are bugs that get in the way (we all saw Starship Troopers). Hopefully, everyone's continued input can improve the app because the immediacy of these messages is invaluable. Being able to send videos helps our loved ones inside stay connected. Thank you, Naomi!
★★★★☆Julia T· Jul 24, 2026
I've never had problems sending messages to my family member. I definitely prefer this over having to deal with snail mail. My only complaint is that the video calling/visitation feature (which is supposed to work) ISN'T working with no reason as to why. All it says is "we are experiencing technical difficulties processing your request. Please try again later". If the facility has visitation turned off, then why not just SAY THAT rather than giving me some bs "technical problem" excuse.
★★★★☆Kasilofdan USNV· Jul 30, 2026
I love Secures. I haven't had any major issues. Every once in a while it says connection problems however it connects just fine even though the connection problem message appears.
★☆☆☆☆Lisa· Jul 13, 2026
Secures have made it impossible to talk to your loved one. When you try to add money onto your account you can't you get a message saying, "We are unable to process your request. Please ensure your billing address and credit card information is correct. If correct contact your Bank or Credit Card company." I called my bank and there hasn't been any failed charges from Secures to my account. Secures hasn't even tried to charge my card but Secures wants to act like it's my banks fault.
★☆☆☆☆Linda Montana· Jul 23, 2026
Wrap was not on my phone afyer having it a long time. Cannot get it back on my phone. Global has taken 50+ dollars out of my account n cannot find a # or email address.so now what. All of these apps for jails n prison are worse than the people in jail. I would appreciate how to correct this. I haven't been able to talk to my son. HORRIBLE ALL APPS.my account is not letting me sign in for messaging. Weeks im upset I can not message my son. My app is no longer on my phone n can't download again. ⁹
★☆☆☆☆Ina Miller· Jul 12, 2026
Since the update on 6/17, I have not been able to get into my account. I have received no response to any of my inquiries across multiple platforms.
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Trust & Safety: Permissions data is not listed in this dataset, limiting a full safety assessment. The app relies on established backend technologies (Auth0, Firebase, GCM, and related tools) as part of its dev-features, suggesting standard authentication and messaging infrastructure, but explicit privacy practices are not detailed in the provided data.
Each subscription will automatically renew 3 days before the expiration date for
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