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When I first started using the HSBC Vietnam app, I encountered significant issues. Transfers, payments, and online shopping transactions took an excessive amount of time—often 15 to 20 minutes or more. Thankfully, after reaching out via email, the bank addressed the issues, though it took several days to weeks for a resolution. Even after major updates, the app still had problems with loading and functionality. However, with persistence, the bank eventually fixed my account.
★★★★☆Hoa Nguyễn· Mar 17, 2026
App crashing in Magic OS 10. Android 16 Please fix it.
★★★★★Binh Nguyen· May 19, 2026
HSBC should allow Laban key - the most popular Vietnamese keyboard.
★☆☆☆☆Terry T.· Mar 11, 2026
This app is fundamentally broken. Crashes most of the time. The other times it just won't work. There are times when I'd try to pay, and it would say "service unavailable." I have to reverify my account, and it won't let me because every time I try it also says "service unavailable." It has been days now, days when I haven't been able to pay because the app just doesn't work. Save yourself the hassle, just go with a different bank. This app is so bad that any other bank is preferred.
★☆☆☆☆Evan O'Donahoe· Jan 14, 2026
This app is trash, and now it's the only way to do int'l transfers, which doesn't work well at all, it says confirmed on the app then the bank system has nothing registered, the QR scanner is laggy and doesn't work with many QR I transfer money to my other banking app to make QR purchases, if the int'l transfer doesn't work (and it has been removed from the website) then what's the point of banking here?
★☆☆☆☆Tin Nguyen· Sep 8, 2026
I had a very poor experience using my HSBC credit card. The app wouldn't let me scan QR codes for payment. During one transaction, a substantial amount was unexpectedly converted into an installment plan without my consent. When I contacted the hotline for support to cancel it, I was directed to email HSBC directly. I followed the instructions, but four days later, I saw that the amount—which had already been paid off—was automatically converted into an installment with a 10% conversion fee.
Google Play Rankings for HSBC Vietnam
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Technologies used by HSBC Vietnam
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