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Great credit union and bank. The app is easy to use, making deposit, paying bills, etc. Customer service is awesome.
★★★★★Annette Jarvis· May 4, 2026
Pen Fed has been a great online bank for us. Still giving us access to cash with the use of ATMs near us. Any trouble with logins or bank stuff has always been addressed immediately by phone or within 12 to 24 hours. Usually, it's more within the 12-hour range. 😉 I've been with PenFed for 15 years & in that time, I can count on one hand the times I needed assistance for something. And I don't even recall what those things were, so that tells me they were little, forgettable things.
★★★★☆Marie Brown· Jun 23, 2026
I really like penfed I am going to do all my banking with this bank. This new system delete your password I can't get in to view my account please fix this terrible system the old way was better.
★★☆☆☆Mr Richardson· May 18, 2026
Initially when you join up with PenFed they give you 5 star service. However after that they're done with you and any loan requests or credit card increases get denied. They will not give you any specific reason. Other than to use the word unavailable. When you talk to them on the phone they are dodgy and tell you the not specific reason is a legal reason. Legally it has to be specific and stated in clear written language of why you are being denied. The app is a 2 star. Major login issues.
★☆☆☆☆Landis Watson· Jul 13, 2026
Why is it a persisting fact of a problem concerning the PenFed mobile app and there's truly nothing that has not been fixed where is that Penfed customers can have non difficulties problems to obtain access online mobile account. Why is it an unsolved persisting problem with this app.
★★☆☆☆robertk997· Jun 12, 2026
Logging into this app has to be the most difficult thing I've ever tried to do! Since it was updated about two years ago I can no longer use my fingerprint to log in, and it continually refuses to let me log in. When I try to reset my password or username it wants me to enter my birthday, there is no way of doing that manually, so I have to back the calendar up 70 + years in order to set it. Please fix this!
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