First Utility was a business app developed by Shell Energy Retail Limited. It was removed from Google Play Jan 6, 2020 and is no longer available for download.
Download Statistics
First Utility had been downloaded 220 thousand times before it became unavailable.
User Ratings
First Utility was rated 3.13 out of 5 stars, based on 3.8 thousand ratings.
App Information
First Utility was free to download. The APK download size was 24.97 MB. The last available version was 2.26.0. The last update was on March 29, 2019.
Technical Requirements
First Utility required Android 5.0+ or higher. The app had a content rating of Everyone. The app had been available on Google Play December 2013.
Description
First Utility is committed to lowering energy prices and helping customers to spend less on what they need and more on what they want.
The First Utility app provides a range of online features giving you the power to save your energy, therefore your money, on the go. It’s never been easier to manage your energy account and have control over your spending with these app features:
• Submit your meter readings and view your past readings • View your monthly bills and payments to stay on top of your spending • Keep an eye on your energy usage with straightforward usage graphs • Get advice from our virtual assistant Ask First about your account • Save your energy with energy saving tips • Find your answers to frequently asked questions • Choose the right payment method for you and manage your payments • Top up the credit on your account using a credit or debit card • Keep your account details up to date • You only need to enter your login details once with the ‘Remember me’ function • Keep track of the weather in your area so you can adjust your heating and save energy • Get in touch with First Utility customer services
View app reviews and post your own First Utility review.
We’re always looking to improve our customers’ experience and value your feedback. If you have any problems with the application please check out the support section of the website at https://www.first-utility.com/help/My_Account or email customer.solutions.mobile@first-utility.com and we’ll help you to get up and running. If you have any suggestions on how to improve the application, let us know how we can make it better for you.
Please note:
You can log in with your usual First Utility username, Account Number or email address and password.
About First Utility
First Utility is the UK’s fastest growing and largest independent energy provider, supplying gas and electricity to more than 800,000 customers throughout the UK.
We’re committed to treating customers fairly, using innovative technology and campaigning for industry change to help customers save energy and lower energy bills. Read First Utility reviews to find out more.
Recent changes: We’re always trying to improve your experience. A few updates to make the First Utility app even better.
Get a detailed PDF report for First Utility with download trends, rating history,
and key performance statistics — useful for competitive research or tracking your own app.
Learn more
★★★★★
probably best app I have on my phone. Its good to see how my monthly usage and compare month on month
★★★★★
Energy companies power supply chain
★★★★★
Works perfectly for me. I can send meter readings check my usage really easily, nice to have an app that works how it should.
★★★★★
easy to use and basic, very good.
★★☆☆☆
since shell energy has taken over the app is not efficient and does not provide up to date information rey account, as a customer this is extremely frustrating.
★★☆☆☆
Very disappointed that you have dropped the my energy part of the App, since the rebrand
★★☆☆☆
Terrible user interface takes, an age to produce bills, "My Energy" has been getting a "makeover" for an unacceptable time and Shell Energy has carried on First Utility's failings over into their apo since taking over this gas and electricity supplier. I am pleased my contract with First Utility / Shell Energy is over and will be changing to a new supplier now. What's the point ofhaving "Smart" meters when this company cannot convey the information colllected to the customer. Goodbye for ever.
Technologies used by First Utility
11 permissions·6 libraries
Subscribe to see full permission and library details
Each subscription will automatically renew 3 days before the expiration date for
the same time period. Subscriptions can be cancelled at any time before the renewal.
